Brand Experience Lead: Shape Customer Journeys

The Unlimited; South Africa; On-site; ZAR 700,000 - 900,000; Full time

Job summary

The Unlimited is seeking a Brand Lead | Customer Experience to bridge Brand and customer journeys, turning insights into tangible improvements across touchpoints. You will shape communications and experiences that reflect Brand promises.

Collaborate across Customer Experience, Customer Care, Product, Digital, Operations and Creative to drive Brand-led improvements from insight through to execution and delivery.

Qualifications

• 5+ years of experience across Brand, customer marketing, customer engagement or customer experience.
• Strong Brand judgement with a deep understanding of customer journeys and touchpoints.
• Experience turning customer insight and feedback into meaningful Brand or communication improvements.
• The ability to influence across teams and drive work from insight through to execution.

Responsibilities

• Shape stronger communications, journeys and experiences using customer insight.
• Partner across Customer Experience, Customer Care, Product, Digital, Operations and Creative to turn pain points into Brand-led improvements.

Skills

Brand management

Customer experience

Stakeholder management

Customer insights

Job description

The Unlimited is seeking a Brand Lead | Customer Experience to bridge Brand and customer journeys, turning insights into tangible improvements across touchpoints. You will shape communications and experiences that reflect Brand promises.

Collaborate across Customer Experience, Customer Care, Product, Digital, Operations and Creative to drive Brand-led improvements from insight through to execution and delivery.