Brand & Customer Experience Lead

The Unlimited; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Unlimited is seeking a Brand Lead | Customer Experience to shape how a brand is experienced at every touchpoint in Durban, South Africa. You’ll bridge Brand and Customer Experience, turning insights into stronger communications, journeys and experiences.

You’ll partner with Customer Experience, Customer Care, Product, Digital, Operations and Creative to transform customer pain points into Brand-led improvements and deliver on brand promises through consistent experiences.

Qualifications

• 5+ years in brand, customer marketing, customer engagement or customer experience.
• Strong brand judgment with understanding of customer journeys and touchpoints.
• Experience turning customer insight into meaningful brand or communication improvements.
• Ability to influence across teams and drive work from insight through to execution.

Responsibilities

• Shape stronger communications, journeys and experiences using customer insight.
• Partner across Customer Experience, Customer Care, Product, Digital, Operations and Creative to convert pain points into brand-led improvements.
• Ensure brand promises are reflected in customer experiences at key touchpoints.

Skills

Brand management

Customer experience

Cross-functional collaboration

Insight-driven

Job description

The Unlimited is seeking a Brand Lead | Customer Experience to shape how a brand is experienced at every touchpoint in Durban, South Africa. You’ll bridge Brand and Customer Experience, turning insights into stronger communications, journeys and experiences.

You’ll partner with Customer Experience, Customer Care, Product, Digital, Operations and Creative to transform customer pain points into Brand-led improvements and deliver on brand promises through consistent experiences.