Brand Experience Leader - Consumer Brands & CX Strategy

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

AtripleA recruitment & temps is seeking a Consumer Brand Manager based in Johannesburg. The successful candidate will bridge the gap between customers and the brand, ensuring an engaging customer journey and developing strategies to cultivate loyalty.

The role requires at least 3 years of relevant experience in managing consumer brands, with a focus on FMCG. Strong communication and problem-solving skills are crucial for this position, which offers a dynamic and collaborative work environment.

Qualifications

• 3 - 5 years' experience in managing Consumer brands, preferably FMCG.
• Experience with OTX Pharmaceutical brands is advantageous.
• Ability to engage with Health Care Professionals for OTC brands.

Responsibilities

• Champion opportunities to improve the Customer Brand experience.
• Drive customer retention efforts to reduce competitive switching.
• Map the customer journey and identify proactive intervention points.

Skills

Project management

Excellent communication skills

Customer experience (CX) strategies

Strong problem-solving skills

Digital and social media marketing insights

Critical thinking skills

Education

3 Year degree (non-specific)

Job description

AtripleA recruitment & temps is seeking a Consumer Brand Manager based in Johannesburg. The successful candidate will bridge the gap between customers and the brand, ensuring an engaging customer journey and developing strategies to cultivate loyalty.

The role requires at least 3 years of relevant experience in managing consumer brands, with a focus on FMCG. Strong communication and problem-solving skills are crucial for this position, which offers a dynamic and collaborative work environment.