Branch Team Leader

Cari; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group is seeking a branch-based leader to oversee a Point of Representation within Personal and Private Banking. You will drive sales and service performance, ensure operational excellence, and lead a high-performing frontline team to deliver a client-centric banking experience.

The role focuses on risk and compliance, daily operations, and delivering strong financial performance while fostering a culture of high performance and client focus.

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS) in Banking, Finance or related field.
• FAIS Representative status.
• 3–4 years’ frontline banking experience with sales and service.
• Experience leading frontline teams to meet sales/operational goals.
• Experience coaching and developing staff with HC partnerships.
• Knowledge of branch operations, risk controls, and compliance.

Responsibilities

• Lead and manage a team to achieve sales, service and client experience targets.
• Drive branch revenue growth and deepen client relationships.
• Oversee daily branch operations including cash handling and security.
• Monitor and mitigate risk ensuring regulatory and policy compliance.
• Analyze branch performance data and implement improvements.

Skills

Sales leadership

Frontline banking

Risk & compliance

Team coaching

Customer engagement

Education

Diploma/Advanced Certificate (FAIS)

FAIS Representative status

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture


• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake


• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control


• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements


• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field


• FAIS Representative status


• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement


• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives


• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital


• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes


• Adopting Practical Approaches, Following Procedures and Producing Output


• Articulating Information, Convincing People and Understanding People


• Challenging Ideas, Exploring Possibilities and Generating Ideas


• Directing People and Making Decisions


• Providing Insights


• Application and Submission Verification,


• Customer Acceptance and Review


• Banking Process and Procedures


• Product Knowledge