Branch Sales & Service Coach: Boost Growth & Experience

Nedbank; Sandton; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Nedbank is seeking a capable operations and sales-support professional to drive the Nedbank brand across the branch network. The role focuses on achieving sales and service targets, improving processes, and coaching staff to deliver world-class customer experiences.

Essential qualifications include Matric and preferred PM/Marketing credentials, with 2–3 years of banking management exposure. The position emphasizes governance, risk, and regulatory compliance to sustain growth.

Qualifications

• Matric/Grade 12 is required.
• Preferred qualifications include PM/Marketing certificates or diplomas and regulatory exams.
• Experience in banking and managing teams is expected.

Responsibilities

• Drive Nedbank brand and support sales/service strategy in branches to meet targets.
• Identify opportunities to improve processes and systems to add value.
• Monitor and coach staff on sales systems and customer service standards.
• Collaborate with stakeholders to ensure achievement of sales/service targets.
• Plan local area marketing activities and drive revenue growth.
• Provide training to staff on sales performance and product tilts.
• Ensure compliance with policies and procedures in daily operations.
• Support cross-selling through data-driven insights and follow-up.

Skills

Communication Strategies

Data analysis

Governance, Risk and Controls

Nedbank policies and procedures

Financial management basics

Project management principles

Stakeholder engagement

Change facilitation

Education

Matric / Grade 12 / National Senior Certificate

Project Management, Marketing Certificate or Diploma

Coaching accreditation, FAIS Qualification, Regulatory Examination 1

Job description

Nedbank is seeking a capable operations and sales-support professional to drive the Nedbank brand across the branch network. The role focuses on achieving sales and service targets, improving processes, and coaching staff to deliver world-class customer experiences.

Essential qualifications include Matric and preferred PM/Marketing credentials, with 2–3 years of banking management exposure. The position emphasizes governance, risk, and regulatory compliance to sustain growth.