Floorplan Sales Support

Nedbank; Sandton; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Nedbank is seeking a capable operations and sales-support professional to drive the Nedbank brand across the branch network. The role focuses on achieving sales and service targets, improving processes, and coaching staff to deliver world-class customer experiences.

Essential qualifications include Matric and preferred PM/Marketing credentials, with 2–3 years of banking management exposure. The position emphasizes governance, risk, and regulatory compliance to sustain growth.

Qualifications

• Matric/Grade 12 is required.
• Preferred qualifications include PM/Marketing certificates or diplomas and regulatory exams.
• Experience in banking and managing teams is expected.

Responsibilities

• Drive Nedbank brand and support sales/service strategy in branches to meet targets.
• Identify opportunities to improve processes and systems to add value.
• Monitor and coach staff on sales systems and customer service standards.
• Collaborate with stakeholders to ensure achievement of sales/service targets.
• Plan local area marketing activities and drive revenue growth.
• Provide training to staff on sales performance and product tilts.
• Ensure compliance with policies and procedures in daily operations.
• Support cross-selling through data-driven insights and follow-up.

Skills

Communication Strategies

Data analysis

Governance, Risk and Controls

Nedbank policies and procedures

Financial management basics

Project management principles

Stakeholder engagement

Change facilitation

Education

Matric / Grade 12 / National Senior Certificate

Project Management, Marketing Certificate or Diploma

Coaching accreditation, FAIS Qualification, Regulatory Examination 1

Job description

To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
• Conduct service related workshops and training interventions to improve customer service.
• Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
• Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
• Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Monitor budget to ensure no overspend on marketing and sales within the region.
• Improve branch profitability through driving net new to franchise acquisition.
• Drive activation and entrench sales to improve revenue generating accounts.
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Plan and implement local area marketing activities.
• Identify gaps in sales performance and provide training to impacted staff.
• Drive strategic sales levers by observing; coaching and testing for understanding.
• Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.
• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
• Improve productivity and participation through daily focus on sales levers.
• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
• Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Project Management, Marketing Certificate or Diploma, Coaching accreditation, FAIS Qualification, Regulatory Examination 1 Qualification.

Minimum Experience Level

• 2 - 3 years management and banking experience

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge
• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change
• Work Standards
• Planning and Organizing
• Customer Focus

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).