Branch Manager, Operations, Road

DSV - Global Transport and Logistics; Bloemfontein; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

DSV - Global Transport and Logistics in Bloemfontein seeks a Branch Manager, Operations, Road to lead staff, resources and client delivery, aligning with our strategic objectives. You will drive service excellence, manage revenue, and ensure KPI targets across the branch.

The ideal candidate has 5+ years in people and operations management, strong IR experience, budgeting, and a proven ability to implement projects and develop teams; willingness to travel within South Africa is essential.

Qualifications

• Minimum of 5 years people management experience.
• Minimum of 5 years’ experience in operations management, logistics/warehousing/projects.
• Experience in IR-related issues.
• Customer relationship management experience.
• Transport management experience.
• Courier operations experience.
• 3 years budgeting and financial controls, including reading P&Ls.
• Understand cost trends and forecasting.
• Own vehicle with a valid driver's license and willingness to travel.
• Comprehensive knowledge of the LRA and BCEA with hands-on IR experience.
• Strong communication, self-motivation and leadership.
• Ability to implement new projects with project teams.

Responsibilities

• Manage the delivery of objectives through staff motivation and measurement.
• Interface with shared functions ensuring cooperation and interactions.
• Manage and deliver on our Service Catalogue to clients.
• Manage cost and productivity within the branch, ensuring efficiency.
• Ensure compliance with internal/external controls and KPI targets.
• Deliver on the bottom-line budget commitments for the unit.
• Identify opportunities and risks affecting the business.
• Develop staff performance and growth.
• Adhere to deadlines and schedules.
• Manage and control resources and risk management.
• Interact with customers at all levels.
• Maintain and improve systems and controls.
• Handle customer dissatisfaction and root cause analysis.

Skills

People management

Operations management

Industrial relations (IR)

Customer relationship management

Transport management

Courier operations

Budgeting & financial controls

Forecasting

Travel flexibility

Leadership & team development

Project implementation

Communication skills

Education

Matric

Diploma/Degree in Transport, Logistics or Supply Chain

Tools

MS Word

Excel

PowerPoint

Outlook

Webcost/SAP

Job description

Location: Bloemfontein

Job Posting Title: Branch Manager, Operations, Road

Time Type: Full Time

Main Purpose of The Role:

• To manage the staff, resources and clients of the business. Aligning with and executing the strategic deliverables of the branch aligned with the overall objectives of the organization. All resources within the branch need to be measured, optimally utilized to ensure optimal delivery of Service Catalogue to Clients.
• The Branch Manager is responsible for the completeness of Revenue, for the financial performance, the Gross Profit profitability, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the branch. Managing operational excellence and compliance within the branch.

Minimum Requirements:

• Minimum of 5 years people management experience
• Minimum of 5 years’ experience in the following areas:
• Operations management, particular logistics & warehousing & Projects
• IR related issues
• Customer relationship management
• Transport management
• Courier operations
• 3 years budgeting and financial controls experience (Ability to read and understand P&L’s)
• Understand and identify cost trends
• Forecasting, utilizing purchase orders and web costing
• Own vehicle with a valid driver's license
• Ability to travel
• Flexible to travel within South Africa as required
• Comprehensive knowledge of the LRA and BCEA and hands‑on experience in Industrial Relations (disciplinary enquiries)
• Self‑motivated and assertive
• Good communication skills
• Ability to manage and develop team skills and leadership
• Ability to implement new projects with the project teams (crucial)

Electives:

• Previous experience in operations and liaison with clients and branches.

Qualifications:

• Matric (Essential).
• Diploma or Degree in Transport, Logistics or Supply Chain, and/or Business Management/Administration (Essential).

Computer packages:

• MS Word, Excel, PowerPoint & Outlook (Intermediate)
• Webcost/SAP (Intermediate)

Duties and Responsibilities:

• To manage the delivery of the organization's objectives through communication, measurement and motivation of the staff.
• To interface with shared functions ensuring continues cooperation and interactions with these functions.
• To manage and deliver on our Service Catalogue to clients.
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day.
• To ensure compliance with internal and external controls and other KPI’s set at global and local level.
• To deliver on the bottom-line budget commitment to ensure that the business unit budget is met.
• To identify opportunities and risks within the business that may impact on the business environment and ability to deliver shareholder commitments.
• Managing people’s performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain and enforce existing systems processes and controls with continuous improvement.
• Customer dissatisfaction process, analysing failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure all vehicles owned; leased; hired; rented or supplied by suppliers (including owner driver) must be fully road worthy and compliant with all locally legal legislation requirements.
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirements.

OTHER DUTIES:

• Actively participate in operational activities during peak times.
• Actively use the financial tools provided to manage the branch.
• Accurate forecast for the branch’s performance for the month and the year.
• Actively manage the P&L costs for the branch, timeously and accurately, duly explaining variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Strictly fair and non-discriminatory selection procedures will be followed.

We use affirmative action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups.

Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans.

DSV reserves the right to defer or close a vacancy at any time.