Branch Manager, Contract Logistics

DSV Road GmbH; Pretoria; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

DSV in Pretoria is seeking a Branch Manager, Contract Logistics to lead the Ford Silverton operations in Gauteng. You will be responsible for client relations, operational performance, commercial outcomes and people development to align with DSV’s standards.

The role requires a 4-year Logistics or Industrial Engineering background and 8+ years in relevant roles; strong WMS/ERP exposure is essential. Shifts and travel may be required.

Qualifications

• 4-year Logistics or Supply Chain Management degree or 4-year equivalent diploma (BTECH).
• 4-year Industrial Engineering or 4-year equivalent diploma (BTECH).
• 8+ years minimum relevant experience in industry with in-depth experience.

Responsibilities

• Lead Ford Silverton operations in Gauteng and ensure SLA compliance.
• Manage customer relationships and drive profitability and performance.
• Drive quality management systems and lean improvements across departments.
• Ensure effective communication with internal stakeholders and partners.
• Oversee launches, change control, and program readiness for new scopes.

Skills

Kanban Supply

Sequence Supply

Pick to Light

Lean/Continuous Improvement

Education

Logistics or Supply Chain Management degree

Industrial Engineering degree

Tools

WMS

SMART/CMMS3/SKS/EWM

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: Pretoria, Silverton
Job Posting Title: Branch Manager, Contract Logistics
Time Type: Full Time

Qualification(s)

• 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
• 4-year Industrial Engineering, or 4-year equivalent diploma (BTECH) OR,
• 8+years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below.

System Skills

• WMS advanced experience will be an advantage
• Sound experience in SMART/CMMS3/SKS/EWM systems

Job-related Requirements

• Managing workforce greater than 100+
• Extensive experience in supply stream methods - Kanban Supply, Sequence Supply, Pick to Light, or various other methods of supply.
• Extensive experience in the Automotive field
• Able to work in a high pressure and stressed environment
• Good track record of Project Management
• Willing to work Shifts.
• Willing to travel if required

ADDED ADVANTAGES FOR THIS ROLE

• Negotiation skills & relationship management - client and / or supplier
• Sound knowledge of OEM operational process
• Operational experience and the ability to work independently.
• Knowledge of HSE compliance
• Knowledge of ERP/WMS/Systems Integration will be beneficial.

MAIN PURPOSE OF THE ROLE

This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. The role needs to ensure operations are managed in accordance with the DSV standards, policies, and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation. Support and actively participate in development services and solutions to complement DSV's offering to the Automotive industry.

DUTIES & RESPONSIBILITIES

Ford Operations

• Full accountability and leadership on all aspects of the Ford Silverton operations in Gauteng,
• Accountable for all initiatives implemented across these operations, including potential new scope.
• Meeting of all customer SLAs.; Compliance of sites to DSV standards; SHERQ - achieve minimum requirements;
• Implement and maintain Quality Management System at all departments.
• Be involved in unlocking synergies within operations to improve competitiveness of solution; Drive synergies with other DSV business units, where possible, to improve operational performance.

Client Relationships

• Ensuring client's needs and expectations are consistently met within scope of the SLA.
• Client interaction and issue resolution to ensure client satisfaction.
• Structured management reviews to review performance and discuss strategic initiatives.

Commercial / Financial

• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability.
• Responsible for P&L and Accounting queries for Operations
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid.
• Identify and support initiatives to further improve account profitability.

Operational Performance

• Actively managing daily operational performance to consistently achieve performance metric targets.
• Delivering on client and internal continuous improvement requirements and driving Lean culture
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Follow through on corrective actions and close the Corrective and Preventative Actions Process

People Management

• Firm and consistent approach to ongoing performance measurement and management of team.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HR.
• Coaching and mentoring of team to achieve client objectives.
• Individual Development Plans and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.
• Ability to handle conflict in any situation as may be required.

Client Expectations

• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities

• Actively manage and support all launch related activities - Manage the Change, new launch programs, change control and obsolescence management at Ford Assembly Plant.
• Ensure operational readiness to support programs.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.