Branch Advisor (FAIS) — Customer Solutions

FirstRand Bank Limited; Swellendam; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Brand ambassador role

Job summary

FirstRand Bank Limited is seeking a Branch Advisor to provide compliant, professional financial advice within a high-volume POP environment. You will help customers understand the right channels and solutions while maintaining strong client records and delivering on service targets.

The role emphasizes FAIS and TCF compliance, ethical advisory practices, and continuous personal development in a dynamic banking team. Substantial emphasis on relationship management and problem solving.

Qualifications

• FAIS, TCF and client-centric advice principles.
• Sales and service targets in a high-volume branch.
• Maintain accurate client records and documentation.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch environment.
• Educate customers on the correct banking platform aligned with their needs.
• Achieve individual and branch sales and service targets.

Skills

FAIS compliance

TCF principles

Client relationship management

Sales targets achievement

Communication skills

Ethical advisory approach

Education

NQF 5 Banking Certificate

Job description

FirstRand Bank Limited is seeking a Branch Advisor to provide compliant, professional financial advice within a high-volume POP environment. You will help customers understand the right channels and solutions while maintaining strong client records and delivering on service targets.

The role emphasizes FAIS and TCF compliance, ethical advisory practices, and continuous personal development in a dynamic banking team. Substantial emphasis on relationship management and problem solving.