Branch Advisor: Ethical, Client‑Focused Financial Guidance

FirstRand Bank Limited; Villiersdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Opportunities to build relationships

Personal and professional growth

Brand ambassador in local market

Challenging working environment

Job summary

FirstRand Bank Limited is seeking a Branch Advisor to deliver compliant financial guidance and exceptional customer service in a busy POP environment. You will educate clients on banking channels, foster long-term relationships, and align solutions with FAIS requirements while maintaining high ethics and service standards.

The role emphasizes understanding client financial needs, achieving sales targets, and contributing to a brand that emphasizes helpful, responsive service in every interaction.

Qualifications

• Minimum Grade 12 / NQF4 with FAIS knowledge.
• 1–3 years in customer-facing roles within financial services.
• Strong client-focused advisory approach and high compliance standards.

Responsibilities

• Provide compliant, professional financial advice to clients.
• Build and manage long-term client relationships in a high-volume branch.
• Meet sales, service and compliance targets.
• Maintain accurate client records and documentation.
• Stay updated on products and regulatory changes.

Skills

Relationship management

Customer-centric

Sales targets

FAIS compliance

TCF awareness

Communication skills

Education

Grade 12 / NQF4

NQF Level 5 Banking certificate (FAIS)

Job description

FirstRand Bank Limited is seeking a Branch Advisor to deliver compliant financial guidance and exceptional customer service in a busy POP environment. You will educate clients on banking channels, foster long-term relationships, and align solutions with FAIS requirements while maintaining high ethics and service standards.

The role emphasizes understanding client financial needs, achieving sales targets, and contributing to a brand that emphasizes helpful, responsive service in every interaction.