Branch Advisor – FAIS Compliant Client Solutions

Fnbnamibia; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FNB POP Branch Advisor role focused on delivering compliant financial advice in a busy branch environment. You will educate clients on suitable banking channels, maintain records, and drive branch sales while upholding FAIS, FICA, and TCF standards.

Ideal candidates build lasting client relationships, stay informed on product knowledge, and work independently or with a team to meet service and sales goals in a dynamic market.

Qualifications

• FAIS and TCF knowledge applied in client advice.
• Ability to meet sales, service and compliance targets.
• Experience in customer-facing roles in financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch.
• Educate customers to the correct Banking channel aligned with their needs.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.

Skills

FAIS knowledge

TCF understanding

Client-centric advice

Strong communication

Persuasive selling

Agile and flexible

Ethical approach

Team collaboration

Education

Grade 12 / NQF4

NQF5 Banking certificate

Customer service related certs

Job description

FNB POP Branch Advisor role focused on delivering compliant financial advice in a busy branch environment. You will educate clients on suitable banking channels, maintain records, and drive branch sales while upholding FAIS, FICA, and TCF standards.

Ideal candidates build lasting client relationships, stay informed on product knowledge, and work independently or with a team to meet service and sales goals in a dynamic market.