FAIS Branch Advisor — Customer-First Banking

RMB Nigeria Limited; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive remuneration

Disability-friendly recruitment

Job summary

FirstRand Group / FNB POP invites Branch Advisors to join a high-volume service environment, delivering compliant financial guidance and relationship management. You will understand client needs, offer suitable product solutions, and maintain accurate client records in line with FAIS and TCF.

This role emphasizes ethical practice, targets, and career growth. Applicants should have Grade 12 or NQF4 with preference for NQF5, and 1–3 years in customer-facing banking settings.

Qualifications

• Must understand FAIS, TCF and provide compliant financial advice.
• Proven ability to meet sales, service and compliance targets.
• Strong client focus and ethical approach to banking solutions.

Responsibilities

• Build and maintain long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch environment.
• Educate clients on appropriate channels and products aligned to their needs.

Skills

FAIS compliance

TCF awareness

Client-focused advice

Sales targets

Relationship building

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FirstRand Group / FNB POP invites Branch Advisors to join a high-volume service environment, delivering compliant financial guidance and relationship management. You will understand client needs, offer suitable product solutions, and maintain accurate client records in line with FAIS and TCF.

This role emphasizes ethical practice, targets, and career growth. Applicants should have Grade 12 or NQF4 with preference for NQF5, and 1–3 years in customer-facing banking settings.