Branch Advisor FAIS — Client-Focused Banking

Fnbnamibia; Villiersdorp; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FNB, located at 49 Main Road, Villiersdorp, is seeking a Branch Advisor to deliver compliant financial advice in a busy POP environment. You will educate customers on the right channels and nurture ongoing client relationships.

The role emphasizes FAIS, FICA compliance and TCF principles, with a focus on meeting sales and service targets. The candidate should have 1–3 years in financial services, a Grade 12/NQF4, and preferably an NQF5 in Banking or related fields.

Qualifications

• Grade 12 or NQF4 required.
• NQF5 in Banking/Customer Service preferred.
• 1-3 years customer-facing experience in financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch.
• Educate customers to the correct banking channels (eChannels & Self Service).
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Stay updated on FAIS, TCF and product knowledge.

Skills

Client-focused

Sales mindset

Communication skills

Attention to detail

Ethical

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Customer Service

Job description

FNB, located at 49 Main Road, Villiersdorp, is seeking a Branch Advisor to deliver compliant financial advice in a busy POP environment. You will educate customers on the right channels and nurture ongoing client relationships.

The role emphasizes FAIS, FICA compliance and TCF principles, with a focus on meeting sales and service targets. The candidate should have 1–3 years in financial services, a Grade 12/NQF4, and preferably an NQF5 in Banking or related fields.