Branch Advisor: Elevate Client Banking Experience

FirstRand Bank India; Kempton Park; On-site; ZAR 180,000 - 250,000; Full time

Job summary

FirstRand Bank India invites applications for a Branch Advisor role to support customer needs in a high-volume POP environment. You will deliver compliant financial guidance, educate clients on suitable channels, and build trusted relationships while aligning with FAIS, FICA, and TCF standards.

The position emphasizes ethical service, ongoing client relationship management, and achievement of sales and service targets within a dynamic banking team.

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high‑volume branch.
• Educate customers to banking platforms aligned with their needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate client records and documentation.
• Take accountability for performance and development.

Skills

Client relationships

Sales targets

Strong communication

Interpersonal skills

Education

NQF Level 5 Certificate in Banking / Business Administration / Customer Service

Job description

FirstRand Bank India invites applications for a Branch Advisor role to support customer needs in a high-volume POP environment. You will deliver compliant financial guidance, educate clients on suitable channels, and build trusted relationships while aligning with FAIS, FICA, and TCF standards.

The position emphasizes ethical service, ongoing client relationship management, and achievement of sales and service targets within a dynamic banking team.