Branch Advisor: Elevate Customer Experience & Growth

FirstRand Bank India; Hillcrest; On-site; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Career growth

Challenging environment

Personal & professional development

Brand ambassador impact

Job summary

FirstRand Bank India is seeking a Branch Advisor to deliver compliant, professional financial advice in a high-volume POP branch. You will build long-term client relationships, understand clients' financial needs, and offer suitable product solutions while maintaining detailed client records.

The role emphasizes FAIS/TCF adherence, ethical conduct, and achieving sales and service targets in a dynamic team environment. Applications close 29/09/26.

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related FAIS-recognised field.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.

Responsibilities

• Provide compliant, professional financial advice in a high-volume branch environment.
• Build and manage long-term client relationships to support retention and growth.
• Understand client financial needs and offer appropriate product solutions.
• Maintain accurate client records and documentation; meet sales and service targets.

Skills

Client focus

Communication

Interpersonal skills

Sales skills

Problem solving

Adaptability

Education

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank India is seeking a Branch Advisor to deliver compliant, professional financial advice in a high-volume POP branch. You will build long-term client relationships, understand clients' financial needs, and offer suitable product solutions while maintaining detailed client records.

The role emphasizes FAIS/TCF adherence, ethical conduct, and achieving sales and service targets in a dynamic team environment. Applications close 29/09/26.