Branch Advisor: Build Relationships & Financial Guidance

FirstRand Bank Limited

Bloemfontein

On-site

ZAR 180,000 - 270,000

Full time

7 days ago

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Benefits offered by this job

Career growth within FirstRand network

Opportunity to impact local market

Dynamic team environment

Personal and professional growth

Job summary

FirstRand Bank Limited, a leading South African financial services group, is seeking a Branch Advisor for its POP talent pool in Bloemfontein. The role focuses on compliant financial advice, relationship building, and delivering quality customer service in a high-volume branch environment.

Ideal candidates have Grade 12 and 1–3 years in customer-facing roles, with FAIS knowledge and a client-centric approach.

Qualifications

FAIS, TCF, and client-centric advice principles.
Proven ability to meet sales, service and compliance targets.
1–3 years in customer-facing environments within financial services.

Responsibilities

Build and manage long-term client relationships to support retention and growth.
Provide a positive customer experience by addressing transactional needs and expectations.
Educate customers on banking platforms aligned to their needs.
Analyze client data to provide appropriate financial advice and solutions.
Maintain accurate client records and documentation.
Aim to achieve branch sales and service targets.
Demonstrate ethical conduct and compliance with governance standards.