BPO Trainer

Callforce; Cape Town; On-site; ZAR 228,501 - 273,699; Full time

Benefits offered by this job

Performance bonus opportunities

Provident fund

Life cover

Job summary

CallForce in Cape Town is seeking a Trainer to facilitate and manage new hire training processes, ensuring new employees are set up for success. In this role, you will inspire and coach new hires while delivering effective training on client products and company values.

The ideal candidate will have at least two years of training or call center experience and be computer savvy. The position offers a competitive salary of R 22 500, a R2000 medical aid contribution, and additional benefits.

Qualifications

• 2 years or more in training and adult learning or call center experience.
• Engage and support your trainees effectively.
• Ability to learn technology quickly.

Responsibilities

• Inspire and motivate learners to achieve their best.
• Deliver high-quality client product training.
• Mentor and coach new hires within training goals.

Skills

Training and adult learning

Call center experience

Team building

Coaching skills

Computer savvy

Education

High school diploma or equivalent

Tools

MS Office Suite

Oracle

Kronos

Zoom

Job description

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You\'ll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

We’re looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You’ll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Team building and nurturing an inclusive learning environment
• Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks
• Computer savvy
• Encouraging coaching skills
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover