BPO Campaign & Project Coordinator

Callforce; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Callforce is seeking a Project Coordinator to support planning, execution, and delivery of BPO projects and client campaigns. You will coordinate timelines, resources, and reporting across internal teams and clients to keep initiatives on track and ready for go-live.

Responsibilities include maintaining documentation, preparing meeting materials, and tracking progress against KPIs and SLAs in a fast-paced, deadline-driven environment.

Qualifications

• Diploma in Business Administration or Project Management or related field.
• 2–4 years experience in a BPO, contact center, or service delivery environment.
• Experience supporting projects, campaigns, or client implementations preferred.

Responsibilities

• Coordinate end-to-end coordination of BPO projects and client campaigns.
• Assist with project plans, timelines, milestones, and deliverables.
• Track project progress and highlight risks, delays, and dependencies.
• Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.
• Ensure project tasks are assigned and completed within deadlines.
• Maintain project documentation, trackers, and dashboards.
• Compile performance and progress reports.
• Track KPIs, SLAs, and deliverables against targets.
• Maintain risk and issue logs with mitigation actions.

Skills

BPO

Campaign management

Campaign tracking

Client relations

Project coordination

Reporting

Telecommunication

Education

Diploma in Business Administration or Project Management

Tools

Monday.com

MS Project

CRM systems

Dialers

Ticketing tools

Job description

Callforce is seeking a Project Coordinator to support planning, execution, and delivery of BPO projects and client campaigns. You will coordinate timelines, resources, and reporting across internal teams and clients to keep initiatives on track and ready for go-live.

Responsibilities include maintaining documentation, preparing meeting materials, and tracking progress against KPIs and SLAs in a fast-paced, deadline-driven environment.