Bookseller & Customer Experience Champion

Bargain Books; Alberton; Presencial; ZAR 78.000 - 112.000; Jornada completa

Descripción de la vacante

Bargain Books in Alberton is seeking a friendly bookseller to join our team. You will receive and unpack stock, categorize books and merchandise, and deliver excellent customer service by meeting customers' needs with a smile.

You'll build book knowledge daily, engage with shoppers to drive sales, and help with merchandising, stock checks, and simple admin tasks. The role emphasizes customer relationships, upselling, and a proactive approach to store presentation and stock management.

Responsabilidades

• Customer Service – offer assistance to every customer entering the store with a friendly and positive attitude.
• Housekeeping – keep the store clean and tidy.
• Merchandising – making sure all window displays and in-door displays are attractive and eye-catching and changed every two weeks. Check that the bestsellers are in stock and on display.
• Stock Management – assist the manager in measuring and controlling shrinkage.
• Security – need to be alert and aware of the non-shopper / shop lifter.
• Book knowledge – constantly building up your knowledge of the books in the store.
• Sales and upselling – building up relationships with potential customers, upselling and cross-selling. Pushing promotions. Recommending substitute and alternative books and other unique products.
• Sourcing and ordering books for customers using the lookup systems at your disposal.
• Admin and control – cash up, credit card checks, wage payout, shortage reports, supplier payout, attendance register, email communication, gift vouchers, etc.

Descripción del empleo

Bargain Books in Alberton is seeking a friendly bookseller to join our team. You will receive and unpack stock, categorize books and merchandise, and deliver excellent customer service by meeting customers' needs with a smile.

You'll build book knowledge daily, engage with shoppers to drive sales, and help with merchandising, stock checks, and simple admin tasks. The role emphasizes customer relationships, upselling, and a proactive approach to store presentation and stock management.