Birkenstock- Sales Assistant

Ted Baker Limited; Gauteng; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Uniform allowance

Staff discount (50% off for you and up

Company performance incentive scheme

Long-service incentives

Wellness programme

Job summary

Birkenstock Canal Walk in Gauteng is seeking a Sales assistant to join busy store. You will provide excellent customer service, advise on footwear, demonstrate benefits, and help close sales.

You will handle inventory replenishment, merchandising, opening/closing duties, training participation, and ensure store standards. Flexible shifts and focus on customer experience are expected.

Qualifications

• Proven customer service experience in retail.
• Ability to upsell and meet individual sales targets.
• Experience replenishing stock and merchandising goods.

Responsibilities

• Provide excellent customer service and assist customers with footwear decisions.
• Close sales and drive add-on purchases.
• Replenish stock daily and ensure accurate POS entries.
• Assist with opening/closing duties and daily store housekeeping.
• Support merchandising, windows display, and store presentation.
• Attend quarterly training and participate in assessments.

Skills

Customer service

Sales

Stock replenishment

Education

Grade 12 or equivalent

Tools

POS system

Job description

Birkenstock Canal Walk is looking for a Sales assistant to join their team.

Company Values:

• We commit to the wellbeing of our team.
• We work with a positive attitude.
• We believe in our team.

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.