Bearer Network Product Technical Engineer

FACT; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

FACT in Cape Town, South Africa, seeks a Bearer Network Product Technical Engineer on a fixed term, full-time basis to lead commissioning, debugging, cutover and acceptance of transport network products.

You will transfer skills to technical engineers in offices and outsourcing teams, provide technical support during the engineering period, and handle faults escalated from the front line while guiding upgrades to higher support levels.

Qualifications

• Responsibilities include commissioning, debugging, cutover and acceptance of transport network products.
• Transfers skills to technical engineers at representative offices and outsourcing personnel.
• Provides technical support and troubleshooting for maintenance during the engineering period.
• Assumes responsibility for faults escalated from the front line of bearer products.
• Upgrades faults that cannot be handled by second line to the third line of technical support.
• Conducts preventive maintenance of bearer products.
• Provides optimization suggestions or solutions regarding bearer product network problems.

Job description

Bearer Network Product Technical Engineer

Location: Cape Town, South Africa

Employment Type: Fixed Term, Full Time

Description

Responsibilities

1. Responsible for the commissioning, debugging, cutover and acceptance of transport network products.
2. Transfers skills to technical engineers of representative offices and outsourcing personnel.
3. Provides technical support and troubleshooting for maintenance during the engineering period.
4. Assumes responsibility for the faults escalated from the front line of bearer products.
5. Upgrades the faults that cannot be handled by the second line of bearer products to the third line of technical support.
6. Conducts preventive maintenance of bearer products.
7. Provides optimization suggestions or solutions in accordance with bearer product network problems.