Barman

Phoenix Recruitment Limited; Clanwilliam; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Phoenix Recruitment Limited is seeking a hospitality professional to elevate guest experiences at a lodge bar. Provide warm, professional bar service, share knowledge of cocktails, wines, and non-alcoholic beverages, and tailor experiences to guest preferences.

Assist with meals, bush events, and private functions to ensure five-star service. You will manage stock, maintain bar cleanliness, adhere to HACCP and local liquor regulations, and work closely with waitstaff and kitchen teams.

Qualifications

• 2+ years in a similar role
• Excellent interpersonal and communication skills
• Strong product knowledge and attention to detail
• Passion for beverages and guest service
• Ability to work calmly in a fast-paced environment
• Professional appearance and demeanour
• Organisational and time-management skills
• Cultural awareness and emotional intelligence

Responsibilities

• Provide warm, professional, and personalised bar service to all guests.
• Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
• Anticipate guest preferences and create memorable, tailored experiences.
• Handle guest feedback and requests professionally, escalating issues when necessary.
• Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
• Maintain bar mise en place, cleanliness, and presentation at all times.
• Assist with beverage service during meals, boma dinners, bush events, and private functions.
• Assist with stock counts, requisitions, and stock rotation.
• Ensure correct storage and handling of all beverages.
• Minimise wastage, breakages, and stock variances.
• Report low stock levels and equipment issues promptly.
• Adhere strictly to HACCP, hygiene, and cleanliness standards.
• Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
• Maintain a safe and tidy bar environment for guests and staff.
• Follow wildlife safety protocols applicable to outdoor bar areas.
• Work closely with waiters, F&B Supervisors, kitchen staff, and management.
• Attend daily briefings and contribute to smooth service flow.
• Communicate guest preferences, special occasions, and beverage requirements.
• Assist with cash handling and POS procedures where applicable.
• Complete daily cleaning schedules and bar checklists.
• Ensure compliance with SOPs and brand standards.

Skills

Interpersonal skills

Communication

Attention to detail

Beverage knowledge

Calm under pressure

Professional appearance

Time management

Cultural awareness

Emotional intelligence

Guest service passion

Job description

Duties

Guest Experience & Service Excellence

• Provide warm, professional, and personalised bar service to all guests.
• Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
• Anticipate guest preferences and create memorable, tailored experiences.
• Handle guest feedback and requests professionally, escalating issues when necessary.

Beverage Preparation & Service

• Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
• Ensure consistent quality, presentation, and portion control.
• Maintain bar mise en place, cleanliness, and presentation at all times.
• Assist with beverage service during meals, boma dinners, bush events, and private functions.

Stock Control & Cost Awareness

• Assist with stock counts, requisitions, and stock rotation.
• Ensure correct storage and handling of all beverages.
• Minimise wastage, breakages, and stock variances.
• Report low stock levels and equipment issues promptly.

Health, Safety & Compliance

• Adhere strictly to HACCP, hygiene, and cleanliness standards.
• Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
• Maintain a safe and tidy bar environment for guests and staff.
• Follow wildlife safety protocols applicable to outdoor bar areas.

Teamwork & Communication

• Work closely with waiters, F&B Supervisors, kitchen staff, and management.
• Attend daily briefings and contribute to smooth service flow.
• Communicate guest preferences, special occasions, and beverage requirements.

Administration & Controls

• Assist with cash handling and POS procedures where applicable.
• Complete daily cleaning schedules and bar checklists.
• Ensure compliance with SOPs and brand standards.

Requirements

• Formal training will be an advantage
• At least 2+ years of experience in a similar role
• Excellent interpersonal and communication skills
• Strong product knowledge and attention to detail
• Passion for beverages and guest service
• Ability to work calmly in a fast-paced environment
• Professional appearance and demeanour
• Organisational and time-management skills
• Cultural awareness and emotional intelligence