Banqueting Head Waiter

Hospitality Hire; Gauteng; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Hospitality Hire seeks an experienced Head Waiter for a prestigious 5-star hotel in Gauteng. You will supervise banquet and event service, brief the banqueting team, and ensure flawless guest experiences.

Strong leadership, excellent communication, and a professional appearance are essential. The role requires flexibility for weekends, public holidays and evenings to deliver exceptional service.

Qualifications

• At least 2 years experience as a Head Waiter in a 5-star hotel environment.
• Banqueting and conferencing environment experience preferred
• Hospitality qualification advantageous
• Strong leadership and team supervision skills
• Ability to motivate and lead a team
• Experience in menu and food pairing
• Knowledge of cocktails, wines and other beverages advantageous
• Professional, well-groomed appearance
• Excellent communication, interpersonal and conflict resolution skills
• Proficiency in Microsoft Office and F&B operating systems
• Flexible availability for weekends, public holidays and evenings

Responsibilities

• Supervise and coordinate all banquet and event service operations
• Lead and brief the banqueting team before each event
• Deliver 5-star guest service and resolve service issues professionally
• Monitor service quality, presentation and guest satisfaction throughout each event
• Ensure all banquet venues are clean, organised and correctly set up prior to each function
• Coordinate with kitchen, bar and events teams for seamless service delivery
• Maintain HACCP, hygiene and health and safety compliance
• Assist with stock control and operational reporting
• Process payments accurately and upsell menu items with confidence
• Receive guests in a warm and welcoming manner

Skills

Head Waiter experience

Leadership

Team supervision

Communication skills

Conflict resolution

Menu and wine knowledge

Cocktails and beverages knowledge

Professional appearance

Motivation and team leadership

MS Office and F&B systems

Flexibility with weekends/evenings

Education

Hospitality qualification (advantageous)

Tools

Microsoft Office

F&B operating systems

Job description

What You Bring

• At least 2 years experience as a Head Waiter in a 5-star hotel environment
• Banqueting and conferencing environment experience preferred
• Hospitality qualification advantageous
• Strong leadership and team supervision skills
• Ability to motivate and lead a team
• Experience in menu and food pairing
• Knowledge of cocktails, wines and other beverages advantageous
• Professional, well-groomed appearance
• Excellent communication, interpersonal and conflict resolution skills
• Proficiency in Microsoft Office and F&B operating systems
• Flexible availability for weekends, public holidays and evenings

What You Will Do

• Supervise and coordinate all banquet and event service operations
• Lead and brief the banqueting team before each event
• Deliver 5-star guest service and resolve service issues professionally
• Monitor service quality, presentation and guest satisfaction throughout each event
• Ensure all banquet venues are clean, organised and correctly set up prior to each function
• Coordinate with kitchen, bar and events teams for seamless service delivery
• Maintain HACCP, hygiene and health and safety compliance
• Assist with stock control and operational reporting
• Process payments accurately and upsell menu items with confidence
• Receive guests in a warm and welcoming manner