Banking Experience Concierge

RMB; Pretoria; On-site; ZAR 557,000 - 668,000; Full time

Job summary

First National Bank is seeking a Customer Experience Advisor in Pretoria to warmly welcome customers, assess needs, and guide them to the correct digital or self-service options. You will help manage the branch flow and ensure efficient service delivery.

The role emphasizes customer-centric interactions, collaboration with team members, and ongoing learning to uphold service standards and improve the customer journey.

Qualifications

• Understanding customer experience principles and service excellence.
• Comfort guiding customers to digital and self-service platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome customers entering the branch in a professional manner.
• Direct customers to appropriate banking channels (eChannels/Self Service).
• Manage the customer waiting experience and ensure service quality.

Skills

Customer experience

Digital navigation

Communication

Interpersonal skills

Teamwork

Education

Grade 12 / NQF 4

NQF Level 5 Banking Cert

Tools

CRM software

Self-service platforms

Job description

First National Bank is seeking a Customer Experience Advisor in Pretoria to warmly welcome customers, assess needs, and guide them to the correct digital or self-service options. You will help manage the branch flow and ensure efficient service delivery.

The role emphasizes customer-centric interactions, collaboration with team members, and ongoing learning to uphold service standards and improve the customer journey.