Bank Branch Experience Specialist

Fnbnamibia; Pretoria; Vor Ort; ZAR 557.000 - 668.000; Vollzeit

Zusammenfassung

FNB is seeking a Customer Experience Advisor in Pretoria to warmly welcome customers, accurately identify needs, and guide them to the right channels, including e-Channels and Self Service. The role focuses on improving the in-branch experience and driving efficient service delivery.

The ideal candidate will have Grade 12, 1–3 years in client experience in banking, and strong communication skills. A customer-centric approach and adaptability to evolving needs are essential.

Qualifikationen

• Strong understanding of customer experience principles and service excellence.
• Comfort guiding customers to digital and self-service platforms.
• Excellent communication and interpersonal skills.

Aufgaben

• Welcome customers in the branch in a professional and friendly manner.
• Understand customer requirements to determine the correct support channel.
• Manage the customer waiting experience within the branch.
• Direct customers to eChannels and Self Service options to meet their needs.
• Proactively identify customers requiring additional support and prevent complaints.
• Provide exceptional customer service to external clients seeking banking assistance.
• Support branch operations to ensure efficient flow and service standards.

Kenntnisse

Customer service

Communication

Digital channels guidance

Ausbildung

Grade 12 / NQF 4

NQF Level 5 Banking cert (preferred)

Jobbeschreibung

FNB is seeking a Customer Experience Advisor in Pretoria to warmly welcome customers, accurately identify needs, and guide them to the right channels, including e-Channels and Self Service. The role focuses on improving the in-branch experience and driving efficient service delivery.

The ideal candidate will have Grade 12, 1–3 years in client experience in banking, and strong communication skills. A customer-centric approach and adaptability to evolving needs are essential.