Banking Customer Relations Specialist - Hybrid & Growth

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Training programs

Career advancement

Job summary

Placements24, based in Bloemfontein, Free State, seeks a professional Customer Relations Officer for a bank client. The role blends in-branch customer interaction with remote administrative tasks to deliver a superior client experience.

You will handle high-priority inquiries, resolve issues, and promote banking products while maintaining strong client relationships in a hybrid work setting. Strong communication, empathy, and CRM proficiency are essential to success in this role, with teamwork

Qualifications

• Proven experience in customer relations within financial services.
• Strong knowledge of banking products and services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to resolve issues with empathy and professionalism.

Responsibilities

• Serve as primary contact for high-priority inquiries and complex issues.
• Build and maintain long-lasting customer relationships.
• Investigate and resolve complaints efficiently and effectively.
• Provide information about bank products, services, and policies.
• Conduct client needs assessments and recommend appropriate banking solutions.
• Process account inquiries, transaction disputes, and other client requests.
• Collaborate with internal departments to resolve customer issues promptly.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to customer retention through proactive engagement.

Skills

Customer relations

Account management

Banking products

Interpersonal skills

Communication

Tools

CRM software

Job description

Placements24, based in Bloemfontein, Free State, seeks a professional Customer Relations Officer for a bank client. The role blends in-branch customer interaction with remote administrative tasks to deliver a superior client experience.

You will handle high-priority inquiries, resolve issues, and promote banking products while maintaining strong client relationships in a hybrid work setting. Strong communication, empathy, and CRM proficiency are essential to success in this role, with teamwork