AVBOB Senior Clerk Vacancies in Centurion: Two Temporary Positions Available

Government Vacancies; Centurion; On-site; ZAR 180,000 - 260,000; Part time

Job summary

AVBOB is recruiting two Senior Clerk positions for its Centurion Contact Centre in Gauteng. The roles involve administrative and customer support related to life insurance policies, with FAIS compliance and regulatory adherence.

Successful candidates will handle policy servicing, client communications and maintain accurate records, while meeting service standards and deadlines in a busy environment.

Qualifications

• Grade 12 or equivalent qualification.
• At least 3 years of experience in the life insurance industry.
• 140 long-term insurance FAIS credits.
• Strong client service and communication skills.
• Knowledge of FAIS compliance and policy administration.

Responsibilities

• Handle telephone enquiries regarding AVBOB policies and take appropriate action.
• Process policy servicing requests and maintain client/policy records.
• Provide policy values, information and documentation to clients or brokers.
• Follow up on unpaid premiums and outstanding requirements on new business.
• Ensure compliance with internal controls and regulatory requirements.

Job description

AVBOB Senior Clerk Vacancies in Centurion: Two Temporary Positions Available

AVBOB is looking for experienced and customer-focused candidates to apply for two Senior Clerk vacancies at its Contact Centre in Centurion, Gauteng.

These temporary positions are suitable for applicants who have Grade 12, 140 long-term insurance FAIS credits and at least three years of experience in the life insurance industry.

The successful candidates will assist clients and branches with policy enquiries, new applications, unpaid claims, premium payments, policy amendments and other insurance administration services.

This opportunity may be ideal for someone who understands life insurance processes, enjoys working with clients and can complete administrative tasks accurately while meeting regulatory and customer service requirements.

Company: AVBOB
Position: Senior Clerk
Department: Contact Centre
Location: Centurion, Gauteng
Job type: Temporary
Number of positions: 2
Salary: Market related
Reference number: 455TEMP01
Advert date: 18 July 2026
Closing date: Not specified in the vacancy information provided

Applicants are encouraged to submit their applications as early as possible because the vacancy may be removed once the recruitment period has ended.

About the AVBOB Senior Clerk Position

The Senior Clerk will work within AVBOB’s Contact Centre, providing administrative and customer support relating to life insurance policies.

The role requires someone who can communicate professionally with clients, brokers and branches while processing policy-related requests accurately and in line with company procedures.

Successful candidates must be able to work independently, take responsibility for their assigned duties and maintain accurate client and policy records.

Because the position involves regulated insurance services, employees will also be expected to follow FAIS requirements, internal controls and relevant compliance procedures.

Key Responsibilities

The successful candidates will be responsible for receiving and handling telephone enquiries relating to AVBOB policies and taking the appropriate action.

Other responsibilities will include:

• Addressing outstanding requirements on new business applications.


• Providing claim enquiry numbers to AVBOB branches.


• Following up on outstanding requirements relating to unpaid claims.


• Referring potential sales leads to the Direct Marketing Department.


• Providing feedback on outstanding accounts and debtor refunds.


• Following up on unpaid premiums, defaulted payments and incorrect deductions.


• Responding to policy administration and maintenance enquiries.


• Updating policy and client information on AVBOB’s internal systems.


• Maintaining accurate records for customer service, audit and compliance purposes.


• Providing policy values, policy information and relevant documentation to authorised clients or brokers.


• Confirming that the necessary client consent and security requirements have been completed.


• Obtaining and checking supporting documents for policy transactions and cessions.


• Ensuring that all policy-related requests are handled professionally and efficiently.

The Senior Clerk may also be required to process a wide range of policy servicing requests.

These may include:

• Adding or removing insured lives and dependants.


• Updating child benefit information.


• Applying authorised inflation adjustments.


• Processing paid-up policy amendments.


• Handling cessions and supporting documentation.


• Processing stop-payment requests.


• Updating policy payment methods.


• Assisting with policy maintenance and administrative changes.

All transactions must be processed according to AVBOB’s policies, approved mandates and regulatory requirements.

Applicants must meet the following requirements:

• Grade 12 or an equivalent qualification.


• A minimum of 140 long-term insurance FAIS credits.


• At least three years of experience in the life insurance industry.


• Experience in a client service or policy maintenance environment.


• Knowledge of life insurance policy administration.


• The ability to work independently and take initiative.


• Strong communication and interpersonal skills.


• Good analytical and leadership abilities.


• A professional and client-focused approach.

An RE5 qualification will be advantageous but is not listed as a compulsory requirement.

Skills AVBOB Is Looking For

AVBOB is looking for candidates who can provide reliable service while working accurately in a busy Contact Centre environment.

Suitable applicants should be able to communicate clearly, analyse policy-related information and resolve client enquiries professionally.

The ideal candidate should also demonstrate:

• Personal accountability.


• Good administrative ability.


• The ability to manage confidential client information.


• Knowledge of regulatory and compliance requirements.


• The ability to prioritise tasks and meet deadlines.


• A willingness to take responsibility for resolving customer enquiries.

Who Should Apply?

This opportunity is aimed at experienced insurance professionals rather than applicants looking for their first job.

You may be a suitable candidate if you have previously worked as a policy administrator, client service consultant, insurance clerk, contact centre agent or policy maintenance consultant within the life insurance industry.

Applicants should ensure that their CV clearly explains their experience with policy servicing, FAIS compliance, client enquiries and insurance administration.

Candidates who do not have the required FAIS credits or three years of life insurance experience may not meet the minimum requirements for the role.

Frequently Asked Questions

Where are the AVBOB Senior Clerk positions based?

The two positions are based at AVBOB’s Contact Centre in Centurion, Gauteng.

Are these permanent positions?

No. The advert identifies both positions as temporary.

How many positions are available?

AVBOB is recruiting two Senior Clerks.

What qualification is required?

Applicants must have Grade 12 and 140 long-term insurance FAIS credits.

Yes. Applicants need at least three years of experience in the life insurance industry, preferably in a client service and policy maintenance environment.

Is RE5 compulsory?

RE5 is listed as advantageous, which means it may strengthen an application but is not stated as a compulsory requirement.

What is the salary?

The salary is market related.

Final Reminder

The AVBOB Senior Clerk vacancies offer experienced life insurance professionals an opportunity to join a recognised insurance organisation in Centurion.

Applicants who meet the Grade 12, FAIS credit and industry experience requirements should prepare an updated CV and apply using reference number 455TEMP01.

Because a closing date was not included in the supplied vacancy information, interested candidates should apply as soon as possible.