AV Field Service Technician (Telecommunications)

AtripleA recruitment & temps; Pretoria; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A recruitment agency in Pretoria is seeking an AV Field Service Technician to provide on-site and remote support in the telecommunications sector. Responsibilities include responding to client calls, conducting preventative maintenance, and resolving audio-visual equipment issues. Applicants should have extensive audio-visual experience, a Senior Certificate, and relevant qualifications such as AMX and Crestron. A valid driver’s license is essential. Overtime and travel may be required.

Qualifications

• Must have a minimum of 2-4 years of audio-visual experience.
• Strong knowledge of audio-visual systems is essential.
• A valid driver’s license is required.

Responsibilities

• Respond to calls logged by clients for support.
• Schedule and conduct site visits as per service agreements.
• Provide remote/telephonic support to clients.

Skills

Audio-visual systems knowledge

Fault finding

Communication skills

Education

Senior Certificate

Tools

AMX qualification

Crestron qualification

Clear One qualification

Job description

Our client in the Telecommunications industry is looking for an AV Field Service Technician who is responsible for attending to all calls logged by clients, providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean‑Time‑To‑Respond time
• Resolving an issue within a client's Service Level Agreement Mean‑Time‑To‑Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed
• Advanced fault‑finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video conferencing and audio‑visual equipment configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no field service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand‑by when required
• Completing training when not attending to a client

Requirements

• Senior Certificate (Essential)
• A minimum of 2–4 years audio‑visual experience
• Strong knowledge of audio‑visual systems
• AMX, Crestron and Clear One qualification a strong advantage
• Must have a valid driver’s licence

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps