Automotive Service Manager

Placements24; Vereeniging; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Professional development

Team-oriented culture

Advancement opportunities

Job summary

Placements24 is seeking an experienced Automotive Service Manager to lead a busy Vereeniging service department. You will oversee staff, customer satisfaction, and the financial performance of the service operation to drive growth and efficiency.

The role demands strategic thinking, strong leadership, and deep knowledge of automotive repair and dealership operations to maintain high standards in a competitive market and contribute to a high-performing workshop culture.

Qualifications

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong leadership, management and team-building abilities.
• In-depth knowledge of automotive repair, maintenance and dealership operations.
• Excellent customer service and communication skills; proficiency in DMS and financial reporting.
• A demonstrated ability to drive revenue and profitability.

Responsibilities

• Manage and motivate service department staff including advisors and technicians.
• Ensure exceptional customer service and handle escalated concerns.
• Oversee operations to maximize productivity, efficiency and profitability.
• Develop strategies to achieve service sales and performance targets.
• Control inventory and expenses within the service department.
• Maintain compliance with dealership policies, safety standards and legal requirements.

Skills

Automotive service management

Leadership

Team-building

DMS knowledge

Financial reporting

Revenue growth

Tools

DMS systems

Job description

About the Role

Our client is seeking an experienced and results-driven Automotive Service Manager to lead their busy service department in Vereeniging . This leadership role involves overseeing all aspects of service operations, including staff management, customer satisfaction, financial performance, and operational efficiency. You will be responsible for setting high standards for service quality, technician productivity, and customer engagement. The ideal candidate is a strategic thinker with a proven track record in automotive management, possessing strong leadership qualities and a deep understanding of the service business, crucial for driving growth and maintaining excellence in a competitive market and contributing to a positive, high-performing workshop culture.

Key Responsibilities

• Manage, train, and motivate the service department team, including service advisors and technicians.
• Ensure exceptional customer service and satisfaction, handling escalated customer concerns effectively.
• Oversee service department operations to maximize productivity, efficiency, and profitability.
• Develop and implement strategies to achieve service department sales and performance targets.
• Control inventory and expenses within the service department, ensuring efficient resource management.
• Maintain compliance with all dealership policies, safety standards, and legal requirements.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong leadership, management, and team-building skills.
• In-depth knowledge of automotive repair, maintenance, and dealership operations.
• Excellent customer service and communication abilities.Proficiency in dealership management systems (DMS) and financial reporting.
• A demonstrated ability to drive revenue and profitability.

Benefits

• Highly competitive salary package with significant performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and industry certifications.
• A dynamic work environment with a focus on team success.
• Potential for equity or advancement within the automotive group.