ATM Custodian

SBV; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

SBV is seeking personnel to protect assets and ensure efficient ATM servicing. Responsibilities include daily COS/TnT tasks, loading cash into canisters, recording activities, and reporting faults. The role requires strict adherence to SBV procedures, confidentiality, and strong teamwork.

Candidates should have 1–3 years in CIT/ATM environments, Grade 12 with Maths or Maths Literacy, and relevant training. The position emphasizes safety, accuracy, and collaborative operations to support SBV

Qualifications

• 1-3 years’ experience in CIT/ATM environment.
• Internal Grade 12 with maths requirement or maths literacy.

Responsibilities

• Return and secure ATM equipment and cash via COS/TnT procedures.
• Record activities using COS and perform end-of-day loads and reconciliations.
• Maintain safety, confidentiality, and adherence to SBV procedures and quality standards.
• Communicate effectively with bank, SBV, and team; report faults and incidents promptly.
• Balance ATMs and ensure correct hand-over and documentation.

Skills

CIT/ATM experience

Education

Grade 12 (Maths or Maths Literacy)

CIT/ATM training or competencies

Job description

Effective protection of company assets

• Return company equipment in good working order
• Check and receive consignment for the day on COS or TnT
• Return all ATM equipment at the end of each day
• Follow dress code in all aspects of personal presentation, as well as ensuring uniforms and body amour are properly maintained
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Efficient servicing of clients according to agreed standards and procedures

• Plan activities for the day in order to meet SLA targets
• Utilize ATM COS device to record all activities, including loading of money, removal of deposits and maintenance calls. If the COS device is not operational, reports to Line Manager immediately and obtain authorization to operate manually.
• Ensure all ATMs are either accessed by means of Traccess or the No Key Solution.
• ATM related faults that need technical attention, report to the bank and place a call. Obtain a reference number.
• De-activate alarm when entering ATM cubicle and report faulty alarms immediately to Manager
• Check ATM cubicle for any faulty equipment and report any problems
• Make sure no faulty canisters are left in the ATM cubicles.
• Verify and confirm if all bags are delivered using the COS or TnT device
• Lock the ATM cubicle door from the inside and proceed with preparation to load the machine according to procedures. Only the custodian is allowed in the cubicle whilst replenishment is done
• Request OTC code via cell phone or use the No Key Solution, and put machine on supervisory mode before opening safe door
• Load correct cash in canisters according to procedures and ensure canisters are clearly marked per denomination.
• Remove all deposits and retained cards from the ATM machine, records the total amount on COS
• Adhere to all procedures in order to prevent any claims against SBV.
• Record ATM loadings on Custodian loading sheet after each ATM is replenish in the event that COS does not work.
• Report cash holdings that exceed the maximum authorized limit per Bank.
• In an attempted heist, follow procedures to ensure the safety of team members first, and secondly, client and company assets
• Maintain confidentiality
• Balance ATM machines according to procedures – including GBRU’s.
• Follow the correct Custodian hand-over procedures
• Balance ATM every 14 days and sign Balancing Certificate within 2 working days
• Perform end-of-day functions according to procedures:
• Return retained cards, surplus cash and deposits
• Check and return ATM keys (if applicable)
• Hand-over paperwork (if applicable)
• Verify all ATM components are in working order before machine is put on service
• Once ATM machine replenished and Custodian is ready to depart from the site, he/she must ensure that the area in and around the ATM is neat and tidy.
• Provide wholesale and retail services to all SBV clients

Effective communication with bank, SBV and team

• Encourage smooth running of the operation through effective communication between team members, and Bank
• Communicate service needs timeously
• Record any irregularities on fault list and Black book

Effective teamwork

• Demonstrate respect and support for team members at all times
• Work closely with one another, covering and protecting each other in the course of all duties

Effective self-management

• Plan and prioritise effectively to ensure up-time and availability
• Follow-through on all tasks and functions within own area of responsibility, following rules and procedures within defined timeframes
• Demonstrate the ability to be disciplined, reliable and dependable
• Retain focus on the job while on duty
• Seek and acts on feedback on their performance

Ad hoc responsibilities

• Perform protection duties as and when required
• Be responsible for ATM site tasks from time to time
• Render ATM First Line Maintenance duties when the need arise
• Perform any transactional and or AD HOC duties as required and between SBV and clients which could include any service SBV offers

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 1 -3 years’ experience in CIT/ ATM environment

Minimum Requirements: Education

• Internal with Grade 12:
• 1 year experience in CIT/ATM
• Internal with Grade 10/11:
• 3 years’ experience in CIT/ATM
• External:
• Grade 12 with pass in Maths or Maths Literacy with 1 year experience in CIT/ATM
• Successful completion of CITPO and successful Firearm Competency application
• Successful completion of ATM training, ATM assessments and deemed competent to perform the job
• PSIRA C