ATM Custodian

SBV South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

SBV South Africa is seeking an experienced ATM custodian in Cape Town CBD to manage daily cash handling, ATM replenishment, and security procedures. The role emphasizes strict adherence to SBV quality standards, confidentiality, and teamwork within a CIT/ATM environment.

Responsibilities include loading cash, reconciling deposits, reporting faults, and ensuring the safety of team members and assets while maintaining compliance with safety and company policies.

Qualifications

• Grade 12 with pass in Maths or Maths Literacy with 1 year experience in CIT/ATM.
• Successful completion of CITPO and successful Firearm Competency application.
• Successful completion of ATM training, ATM assessments and deemed competent to perform the job.
• PSIRA C

Responsibilities

• Return and manage ATM equipment per procedures.
• Plan daily activities to meet SLA targets and use COS to record activity.
• Balance ATM machines and reconcile loads according to procedures.
• Load cash in canisters and ensure denomination marking.
• Report faults and follow escalation to supervisor when COS/NK systems fail.
• Maintain confidentiality and adhere to security protocols.

Skills

Attention to detail

Teamwork

Clear communication

Education

Grade 12 with Maths or Maths Literacy

CITPO and Firearm Competency

ATM training and assessments

PSIRA C

Tools

ATM equipment handling

Job description

Description

• Return company equipment in good working order
• Check and receive consignment for the day on COS or TnT
• Return all ATM equipment at the end of each day
• Follow dress code in all aspects of personal presentation, as well as ensuring uniforms and body amour are properly maintained
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Effective protection of company assets

• Return company equipment in good working order
• Check and receive consignment for the day on COS or TnT
• Return all ATM equipment at the end of each day
• Follow dress code in all aspects of personal presentation, as well as ensuring uniforms and body amour are properly maintained
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Efficient servicing of clients according to agreed standards and procedures

• Plan activities for the day in order to meet SLA targets
• Utilize ATM COS device to record all activities, including loading of money, removal of deposits and maintenance calls. If the COS device is not operational, reports to Line Manager immediately and obtain authorization to operate manually.
• Ensure all ATMs are either accessed by means of Traccess or the No Key Solution.
• ATM related faults that need technical attention, report to the bank and place a call. Obtain a reference number.
• De-activate alarm when entering ATM cubicle and report faulty alarms immediately to Manager
• Check ATM cubicle for any faulty equipment and report any problemsMake sure no faulty canisters are left in the ATM cubicles.
• Verify and confirm if all bags are delivered using the COS or TnT device
• Lock the ATM cubicle door from the inside and proceed with preparation to load the machine according to procedures. Only the custodian is allowed in the cubicle whilst replenishment is done
• Request OTC code via cell phone or use the No Key Solution, and put machine on supervisory mode before opening safe door
• Load correct cash in canisters according to procedures and ensure canisters are clearly marked per denomination.
• Remove all deposits and retained cards from the ATM machine, records the total amount on COS
• Adhere to all procedures in order to prevent any claims against SBV.
• Record ATM loadings on Custodian loading sheet after each ATM is replenish in the event that COS does not work.
• Report cash holdings that exceed the maximum authorized limit per Bank.
• In an attempted heist, follow procedures to ensure the safety of team members first, and secondly, client and company assets
• Maintain confidentiality
• Balance ATM machines according to procedures – including GBRU’s.
• Follow the correct Custodian hand-over procedures
• Balance ATM every 14 days and sign Balancing Certificate within 2 working days
• Perform end-of-day functions according to procedures:
• Return retained cards, surplus cash and deposits
• Check and return ATM keys (if applicable)
• Hand-over paperwork (if applicable)
• Verify all ATM components are in working order before machine is put on service
• Once ATM machine is replenished and Custodian is ready to depart from the site, he/she must ensure that the area in and around the ATM is neat and tidy.
• Provide wholesale and retail services to all SBV clients

Effective communication with bank, SBV and team

• Encourage smooth running of the operation through effective communication between team members, and Bank
• Communicate service needs timeously
• Record any irregularities on fault list and Black book

Effective teamwork

• Demonstrate respect and support for team members at all times
• Work closely with one another, covering and protecting each other in the course of all duties

Effective self-management

• Plan and prioritise effectively to ensure up-time and availability
• Follow-through on all tasks and functions within own area of responsibility, following rules and procedures within defined timeframes
• Demonstrate the ability to be disciplined, reliable and dependable
• Retain focus on the job while on duty
• Seek and acts on feedback on their performance
• Maintain a positive attitude, remaining functional, focused, and level-headed in situations of stress and pressure
• Demonstrate interest in their profession and eagerness to develop their skills and knowledge
• Act at all times in an ethical and transparent manner, maintaining discretion with regard to confidential company information

Ad hoc responsibilities

• Perform protection duties as and when required
• Be responsible for ATM site tasks from time to time
• Render ATM First Line Maintenance duties when the need arise
• Perform any transactional and or AD HOC duties as required and between SBV and clients which could include any service SBV offers

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 1 -3 years’ experience in CIT/ ATM environment

Minimum Requirements: Education

Internal With Grade 12

• 1 year experience in CIT/ATM

Internal With Grade 10/11

• 3 years’ experience in CIT/ATM

External

• Grade 12 with pass in Maths or Maths Literacy with 1 year experience in CIT/ATM
• Successful completion of CITPO and successful Firearm Competency application
• Successful completion of ATM training, ATM assessments and deemed competent to perform the job
• PSIRA C

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Cape Town CBD