ATM Co-ordinator

Fidelity Services Group; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group is seeking a reconciliation clerk to support branch operations. You will manage daily cash order communications, monitor systems, balance ATMs, and prepare daily reconciliations with issue logs.

Excellent Excel/Word/Outlook skills and strong branch coordination are required to meet daily deadlines and ensure accurate feedback to clients and management.

Qualifications

• A proven understanding of the reconciliation process.
• Proficient in MS Excel, Word and Outlook.
• Able to coordinate and manage branch supervisors.
• Good administrative skills and discipline.
• Able to meet daily deadlines.
• Strong interpersonal skills for roles from branch tellers to client management.

Responsibilities

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Skills

Reconciliation process

MS Excel

MS Word

MS Outlook

Branch supervision

Administrative skills

Deadline management

Interpersonal skills

Tools

MS Excel

MS Word

MS Outlook

Job description

Job description

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis.
• Working on a balancing sheet, providing accurate feedback.
• Working on claims received from the client.
• Dealing with CPC Activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
• Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
• Other related activities as instructed by NR Manager
• Assisting with operational queries.

Required Skills

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting

• Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
• With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
• Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
• Reporting of shortage’s and surpluses on a daily basis.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

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