AssureCloud Client Solutions Coordinator, Midrand at SafetySA

SafetySA July, 2026; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

SafetySA July, 2026 is seeking a driven Client Solutions Coordinator in Midrand, South Africa. You will support high-quality client service and coordinate information across systems, portals, and internal teams to ensure smooth service delivery and data accuracy.

The role focuses on client engagement, training, and process improvements, with a strong emphasis on stakeholder communication and operational excellence. On-site work in a food safety context is required.

Qualifications

• Bachelor's degree in a relevant field is required.
• 1–2 years' experience in customer service or coordination.
• Exposure to food safety or retail environments is advantageous.
• Experience with client portals and CRM platforms is preferred.

Responsibilities

• Provide day-to-day client service and timely query resolution.
• Support client relationships through effective communication and service delivery.
• Assist in implementing client service strategies and improvements.
• Maintain and update client profiles and audit protocols in internal systems.
• Ensure data accuracy across platforms and resolve discrepancies.
• Coordinate updates to the audit system and support operations teams.
• Assist in tracking service delivery metrics and reporting.
• Provide client training on system/portal usage and maintain guides.

Skills

Customer service

Client coordination

CRM systems

Data management

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Food Safety, Retail Management, or related field

Tools

CRM platforms

Databases

IT systems

Job description

Short Summary

AssureCloud Client Solutions Coordinator, Midrand at SafetySA July, 2026 | MyJobMag with SafetySA July, 2026.

Key Details

• Position / opportunity: AssureCloud Client Solutions Coordinator, Midrand at SafetySA July, 2026 | MyJobMag
• Organization: SafetySA July, 2026
• Country / coverage: South Africa
• Location: South Africa
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Agriculture
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-27
• Application deadline: Jul 31, 2026

Description

Purpose: The Client Solutions Coordinator supports the delivery of high-quality client service and operational excellence within the Food Safety Inspections business. This role is responsible for coordinating client information, supporting service delivery processes, and ensuring that client interactions are handled efficiently and professionally. The position plays a key part in enhancing customer experience, improving data accuracy, supporting system and portal functionality, and ensuring smooth coordination between clients, account managers, and internal teams.

Responsibilities

• Client Service & Support: Provide day-to-day support to clients, ensuring timely resolution of queries and requests.
• Assist in maintaining strong client relationships through effective communication and service delivery.
• Support the Client Solutions Manager in implementing client service strategies and improvements.
• Data & System Coordination: Maintain and update client profiles, audit protocols, and site information on internal systems.
• Ensure data accuracy across platforms and resolve discrepancies where required.
• Upload and manage updates to the audit system in line with operational requirements.
• Operational & Administrative Coordination: Provide coordination support to the Food Safety Account Managers and broader operations team.
• Assist in tracking service delivery metrics and identifying areas for improvement.
• Support general administrative functions to ensure smooth day-to-day operations.
• Client Training & Engagement: Assist in training clients on system/portal usage.
• Support the update and maintenance of training materials and user guides.
• Participate in initiatives aimed at improving client understanding and engagement.

Requirements / Eligibility

• Bachelor's degree in Business Administration, Food Safety, Retail Management, or a related field.
• Additional qualification in Project Management or Customer Relationship Management (CRM) advantageous.
• Experience: 1-2 years' experience in a customer service, client support, or coordination role.
• Exposure to food safety, retail, or service-driven environments – advantageous.
• Basic experience with project coordination or service delivery processes.
• Minimum 2 years' experience working with IT systems, client portals, CRM platforms, databases, or other business applications.
• Experience providing user support, system administration, system coordination, or client training on software platforms.
• Skills: Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Organised with the ability to manage multiple tasks.
• Problem-solving mindset with a proactive approach.
• Ability to interpret basic data and support reporting.
• Strong coordination and stakeholder management ability.
• Strong systems aptitude with the ability to learn, support, and troubleshoot business applications and client-facing platforms.
• Advanced computer literacy, including experience working with CRM systems, databases, web-based portals, and…
• Full Time