Associate, EMEA Travel & Expenses (fixed term)

Bain & Company, Inc.; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Bain & Company, Inc. in Johannesburg seeks an Associate, Global Travel & Expense to ensure employee expense reports are processed accurately and on time, with ownership of assigned markets and audits.

You will work with regional and global teams to meet service levels and drive process improvements. As part of a hybrid setup, you will eventually work remotely some days after training, leveraging strong English communication, attention to detail, and proficiency with Excel and expense systems to

Qualifications

• Proficiency in English, strong attention to detail, and ability to meet deadlines.
• Excellent data entry accuracy and professional communication.
• Familiarity with Travel & Expense processes and policy compliance.

Responsibilities

• Review expense submissions for accuracy and policy compliance.
• Own assigned market and ensure audits align with policy and SLAs.
• Support timely employee reimbursement, targeting within two weeks.
• Provide backup support and take on additional scope as needed.
• Collaborate with regional/global teams to balance workloads.
• Identify policy deviations and escalate with proper approvals.
• Respond to inquiries and resolve system issues promptly.
• Manage service tickets per SLAs: urgent 24h, standard 2 days.
• Build relationships with employees and Finance/HR stakeholders.
• Facilitate training for new joiners on policies and systems.
• Prepare monthly duplicate/open-item reports for auditor markets.
• Contribute to process improvements where possible.

Skills

English proficiency

Attention to detail

Time management

Communication skills

Microsoft Excel

Microsoft Outlook

Teamwork

Data entry accuracy

Confidentiality

Adaptability

Education

Bachelor's degree in Accounting or Finance (preferred)

Tools

Expense systems

Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Global Travel & Expense team, working with colleagues across regions and markets to support timely and accurate employee expense processing. You’ll also collaborate with local office stakeholders, including employees and Finance and Human Resources teams, to provide guidance, resolve issues, and support consistent Travel & Expense processes.

WHERE YOU’LL FIT WITHIN THE TEAM

As an Associate, Global Travel & Expense, you’ll play a key role in supporting the Travel & Expense team by ensuring employee expense reports are processed accurately and on time.

You’ll take ownership of your assigned market, help maintain compliance with company policies, manage your responsibilities efficiently, and contribute to the team’s overall service standards and objectives.

WHAT YOU’LL DO

• Review employee expense submissions for accuracy, completeness, appropriate documentation, and compliance with company Travel & Expense policies.
• Take ownership of your assigned market and ensure audits are completed in line with company policy and agreed service levels.
• Support timely employee reimbursement, with a goal of reimbursement within two weeks of expense submission.
• Provide backup support across the team and take on additional scope when required.
• Partner with regional and global team members to balance workloads, respond to volume fluctuations, and support shared service-delivery goals.
• Identify unusual trends, policy deviations, and nonstandard items, escalating concerns appropriately and highlighting situations that may require clarification, exception handling, or additional approval.
• Respond to employee inquiries and resolve system-related issues in a timely and professional manner.
• Manage service tickets in line with agreed service levels, responding within 24 hours for urgent tickets and within two days for standard tickets.
• Build and maintain strong working relationships with employees and local Finance and Human Resources stakeholders.
• Facilitate training for new joiners within your markets, including guidance on Travel & Expense policies, expense-system navigation, submissions, and service-ticket logging.
• Prepare and deliver monthly duplicate and open-items reports for assigned auditor markets, ensuring accuracy, completeness, and timely submission.
• Contribute to broader team objectives and process improvements where possible.

ABOUT YOU

• You have proficiency in English, both written and verbal.
• You have strong attention to detail and a high level of accuracy when reviewing and entering data.
• You have good time-management and organizational skills and can work effectively against processing deadlines.
• You communicate clearly and professionally when responding to employee questions.
• You can follow structured procedures and know when to escape issues.
• You are proficient in Microsoft Office tools, particularly Excel and Outlook.
• You can learn and adapt quickly to changes in systems and policies.You work effectively in a team-oriented, global environment.
• You can handle repetitive tasks with consistency and reliability.
• You maintain confidentiality and integrity when working with sensitive information.
• You have a basic understanding of Travel & Expense processes and policy compliance.
• You are familiar with expense systems and documentation requirements for expense processing.
• You have an awareness of general finance, accounts payable, or administrative workflows.
• You are able to work full-time and, once training is complete and performance is established, work remotely from home on some days each week.
• Tertiary education in Accounting or Finance is a plus.

This is a non-AA position, we welcome applications from all suitably qualified candidates, regardless of race, gender, or background.