Experience & Delivery Partner

Association of International Certified Professional Accountants; Johannesburg; Hybrid; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Healthcare

Annual leave

Parental leave

Employee assistance program

Job summary

The Association of International Certified Professional Accountants seeks an experienced professional to be primary contact for regional teams and senior leaders, translating priorities into structured Experience demand.

Responsibilities include collaborating across teams to manage expectations, support delivery, and advise on activation strategies. Applicants should have a Bachelor's degree and at least 8 years of related experience in marketing or digital content management, offering a hybrid work schedule.

Qualifications

• 8+ years experience in marketing or related field.
• Experience creating user-centric services and solutions.
• Proven ability to deliver across multiple channels.

Responsibilities

• Be the main Experience interface for Regional team members.
• Translate regional goals into clear briefs and plans.
• Collaborate with Experience teams for delivery.
• Manage expectations regarding timelines and prioritisation.

Skills

Marketing

Digital content management

User-centric design

Channel delivery

Education

Bachelor's degree

Job description

About the Role

You will be the primary contact between regional team members, Business leaders and the Experience function. You will translate regional priorities and plans into structured, prioritised Experience demand and delivery programmes with care for organisational goals and audience needs. You will manage expectations and build agreement on our priorities through collaboration across teams, ensuring Experience investment is visible, prioritised and delivered. You will report to the Director - Experience Business Partnering & Delivery as an individual contributor and use a hybrid work schedule.

You Will

• Be the main Experience interface for Regional team members and senior leaders, partnering to understand regional priorities, campaigns and plans, and translating these into structured, prioritised Experience demand.
• Help develop a clear and forward-looking view of regional activity, ensuring early visibility of demand to Experience capacity.
• Provide guidance and constructive challenge to ensure regional requests are clear, practical and in consideration of organisational priorities, audience needs and Experience capabilities.
• Work with Regional team members, including Regional VPs, Market Leads, and local marketing teams. Collaborate with Experience specialist teams, such as Segmentation, CCP, MarOps, and Campaigns. Ensure that regional plans meet audience segments, journeys, and global Experience frameworks.
• Translate regional goals into clear briefs and plans that ensure execution across channels and teams.
• Ensure understanding between regional priorities and Experience capacity, timelines and delivery approaches.
• Collaborate with Experience teams to initiate work, align scope and support delivery against agreed timelines and quality standards.
• Provide hands‑on coordination support, including clarifying briefs, managing dependencies, resolving blockers and maintaining agreement between partners and delivery teams.
• Ensure you capture work correctly, prioritise and progress it through Experience delivery processes.
• Advise on appropriate activation strategies that align with global Experience frameworks while reflecting regional needs.
• Manage expectations regarding timelines, prioritisation, scope and trade‑offs.
• Facilitate agreement with Regional VPs and Regional Market Leads where priorities conflict or require reprioritisation.
• Work with Experience & Market Intelligence team to ensure regional activity is informed by audience insight and delivers meaningful value.
• Ensure Experience governance, including brand, segmentation, data and planning standards.
• Identify recurring themes, gaps or inefficiencies in regional demand and support continuous improvement of ways of working.
• Promote reuse of templates, journeys and assets to guide efficiency and consistency.

You Have

• Bachelor's degree
• 8+ years experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful experiences to users through user‑centric (UX) design.
• Experience delivering across multiple channels

How We Support You

We provide flexibility to help you achieve a good work‑life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non‑stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us

At The Association, a Great Place to Work‑Certified company, we are transforming the accounting and finance profession. We are future‑focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.