Associate

FirstRand Bank; Vredenburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank in South Africa (FNB POP team) seeks an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals. The role blends operations, people support, relationship management and process improvement for efficient branch performance.

Ideal candidates have 4–5 years in client relationship management, sales and service delivery, with leadership experience and a proactive, solutions-driven mindset.

Qualifications

• Experience managing client relationships and delivering service
• Strong ability to drive growth and manage portfolios
• Understanding of governance and compliance processes

Responsibilities

• Manage resources to support branch performance and growth
• Deliver excellent customer experiences aligned to values
• Identify process improvements to reduce costs
• Support leadership and stakeholder engagement across teams

Skills

Client relationships

Sales & service

Leadership

Governance & compliance

Stakeholder engagement

Portfolio management

Education

NQF Level 5 Certificate

Undergraduate Diploma NQF Level 6 in Business Administration/Banking

Job description

Job Description

To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience Hello Future Associate!

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.

Now's the time to imagine your potential in a role where operational excellence and customer value come together.

Are you someone who can:

• Manage resources effectively to support branch performance and business growth
• Deliver excellent customer experiences that align with organisational values
• Prevent wastage by identifying process improvements to contain and reduce costs
• Execute management responsibilities to create a supportive, high-performance environment
• Provide subject matter expertise and thought leadership within your area of specialisation
• Ensure compliance with legislative, audit, policy, and governance requirements
• Identify opportunities to grow the customer base by attracting creditworthy and profitable customers
• Build strong working relationships across teams and functional lines to enhance collaboration and innovation
• Improve service delivery processes to meet or exceed customer expectations
• Contribute to the development of budgets linked to operational plans, monitor progress, and report variances

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Preferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services
• 4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following:

• Experience engaging customers, managing portfolios, or supporting sales and service delivery
• A proactive and solutions-driven mindset
• Ability to identify growth opportunities and contribute to portfolio expansion
• Strong organisational and coordination skills
• Sound understanding of governance, compliance, and administrative processes
• Ability to collaborate across teams and support innovation

You will have access to:

• A critical supporting role within the FNB Points of Presence environment
• Growth opportunities aligned to operational management, sales, and customer engagement
• On-the-job learning and development to strengthen technical and people capabilities
• A collaborative environment committed to service excellence and innovation

You can be a match if you are:

• Customer-centric with a high level of professionalism
• Operationally disciplined and attentive to detail
• Confident engaging with customers and internal stakeholders
• Proactive in identifying improvements and delivering solutions
• A strong team contributor who values collaboration
• Self-driven and committed to continuous development

All appointments will be made in line with FirstRand Group's Employment Equity Plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and this information will be kept confidential unless required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.