Associate

FirstRand; Vredenburg; On-site; ZAR 250,000 - 320,000; Full time

Job summary

FirstRand Limited's FNB Points of Presence team seeks an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals.

This role blends operations, people support, relationship management, and process improvement to ensure efficient branch operations and high service standards.

You will engage customers, grow portfolios, monitor budgets, maintain governance, and collaborate across teams to deliver innovative banking solutions.

Qualifications

• Experience in client relationship management, sales and service delivery.
• Proven leadership experience within a banking or financial services setting.
• Strong organizational and governance awareness.

Responsibilities

• Manage resources to support branch performance and growth.
• Deliver customer experiences aligned to company values.
• Identify process improvements to reduce wastage and costs.

Skills

Client relationship mgmt

Sales and service mgmt

Leadership

Communication

Problem solving

Education

NQF Level 5 Certificate

Undergraduate Diploma (NQF 6) in Business/Banking/Financial Services

Tools

CRM systems

Job description

Job DescriptionTo manage resources, generate growth in line with business goals through the delivery of an excellent customer experienceHello Future Associate!Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.As part of our FNB Points of Presence (POP) team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.Now’s the time to imagine your potential in a role where operational excellence and customer value come together.Are you someone who can:Manage resources effectively to support branch performance and business growthDeliver excellent customer experiences that align with organisational valuesPrevent wastage by identifying process improvements to contain and reduce costsExecute management responsibilities to create a supportive, high‑performance environmentProvide subject matter expertise and thought leadership within your area of specialisationEnsure compliance with legislative, audit, policy, and governance requirementsIdentify opportunities to grow the customer base by attracting creditworthy and profitable customersBuild strong working relationships across teams and functional lines to enhance collaboration and innovationImprove service delivery processes to meet or exceed customer expectationsContribute to the development of budgets linked to operational plans, monitor progress, and report variancesQualification & Experience RequirementMinimum Qualification: NQF Level 5 CertificatePreferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services4 to 5 years of experience in client relationship management, sales and service management and proven leadership experienceYou will be an ideal candidate if you possess the following:Experience engaging customers, managing portfolios, or supporting sales and service deliveryA proactive and solutions‑driven mindsetAbility to identify growth opportunities and contribute to portfolio expansionStrong organisational and coordination skillsSound understanding of governance, compliance, and administrative processesAbility to collaborate across teams and support innovationYou will have access to:A critical supporting role within the FNB Points of Presence environmentGrowth opportunities aligned to operational management, sales, and customer engagementOn‑the‑job learning and development to strengthen technical and people capabilitiesA collaborative environment committed to service excellence and innovationYou can be a match if you are:Customer‑centric with a high level of professionalismOperationally disciplined and attentive to detailConfident engaging with customers and internal stakeholdersProactive in identifying improvements and delivering solutionsA strong team contributor who values collaborationSelf‑driven and committed to continuous developmentApply now! if you are ready to take the next step in your career as an FNB Points of Presence: Associate, contributing to enhanced customer experiences and sustainable business growth.All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and this information will be kept confidential unless required by law.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.13/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.