Branch Controller

FirstRand Bank; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

FirstRand Bank is seeking a Branch Controller to oversee branch operations, optimize resources, and implement policies that maximise sales and customer satisfaction. You will drive digital migration, ensure audit compliance, and coach teams to deliver outstanding service in a dynamic environment.

The role focuses on operational excellence, risk mitigation, and delivering on commercial and service objectives while fostering continuous improvement and innovation in the branch.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields.
• 4-5 years of experience in operations within a branch or similar environment.
• Strong understanding of branch operations, audit processes, and risk management.

Responsibilities

• Manage branch operations, resources, and processes to ensure operational excellence.
• Drive customer migration to digital banking and enhance customer experiences.
• Mitigate risks and ensure compliance with governance and audit requirements.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Lead and coach teams to high performance and optimize service delivery.

Skills

Branch operations

Audit processes

Risk management

Team leadership

Digital migration

Customer service

Process improvement

Planning & organisation

Education

Grade 12 / NQF Level 4

Certificate in Banking / Business Management (NQF5 preferred)

Job description

Job Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences Hello Future Branch Controller

Welcome to FNB, the home of the #changeables . We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence , you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.

Now's the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Drive and monitor branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and actively influence customer adoption of electronic banking.
• Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Focus on optimising service delivery processes to enhance customer satisfaction.
• Prevent wastage and continuously identify process improvements to reduce costs.
• Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields

4 - 5 years of experience in operations within a branch or similar environment

undefined You will be an ideal candidate if you possess the following: Strong understanding of branch operations, audit processes, and risk management.Proven ability to drive operational effectiveness and support digital migration initiatives.Experience managing and coaching teams to achieve high performance.Ability to identify commercial growth opportunities and enhance customer satisfaction.

undefined You will have access to: Opportunities to lead and influence operational excellence in a dynamic environment. A challenging workplace that encourages continuous improvement and innovation. Personal and professional development opportunities to grow your leadership capability. The chance to make a meaningful impact on branch performance and customer experiences.

You can be a match if you are:

• A strong leader with the ability to inspire, guide, and motivate a team.
• Operationally focused with an eye for detail and strong compliance discipline.
• Customer centric, solution driven, and committed to service excellence.
• Skilled in planning, organising, and resource management.
• Agile, adaptable, and able to manage competing priorities.
• Passionate about improving processes, driving efficiency, and reducing costs.
• Able to work independently while maintaining strong collaborative relationships.

All appointments will be made in line with FirstRand Group's Employment Equity plan . The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.