Assistant Store Manager (Boardwalk Boutique)

Lindt & Sprüngli; Gqeberha; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Lindt & Sprüngli in Gqeberha (Port Elizabeth) seeks an experienced Retail Boutique Manager to lead daily store operations, uphold premium brand standards, and drive sales while delivering exceptional customer service.

You will manage inventory, merchandising, and local marketing initiatives, collaborate with store staff and head office, and ensure cleanliness and product safety. A 2–4 year track record in retail leadership and strong communication are essential.

Qualifications

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Excellent time management and multi-tasking abilities.
• Detail‑oriented with strong organizational skills.
• Sales-driven with premium product merchandising knowledge.

Responsibilities

• Assist with daily operations of the Lindt retail Boutique.
• Deliver exemplary customer service and maximize profitability.
• Monitor daily sales and manage inventory and loss prevention.
• Handle ordering, paperwork, and store administration.
• Develop corporate sales strategy and local marketing initiatives.
• Maintain store merchandising to company standards and product safety.
• Open and close boutique per shift plan and prepare monthly reports.

Skills

Customer service excellence

Communication skills

Time management

Sales and merchandising

Teamwork

Social media familiarity

Attention to detail

Proactive attitude

Education

Tertiary education preferred

Tools

Microsoft Excel

Microsoft Outlook

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.Position PurposeTo uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Store Manager, personnel, and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.Key ResponsibilitiesStore OperationsAssist with the daily operations of Lindt retail BoutiqueUphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelinesMonitor sales daily with a goal to maximize store profitability without sacrificing customer serviceTimely ordering of merchandise and supplies with focus on overall inventory management and loss preventionDaily paperwork and accounting, and other store administrationDevelop and grow Corporate Sales business and strategyDevelop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expensesMaintain high standards for cleanliness and food/product safetyOpen and close the Boutique according to shift planConduct monthly reports as required by Head OfficeMarketingSeek out local marketing opportunities and support corporate marketing initiativesImplement local marketing initiatives driven by the Marketing departmentCompliance with price changes and corporate merchandising initiativesMaintain store merchandising presentation to company standardsKnowledge, Skills & Experience2-4 years retail management experienceTertiary education preferredStrong verbal and written communication skillsFamiliar with social media channelsStrong time management habitsA self-starter with an ability to work both independently and as a team memberExcellent attention to detail, organizational and excellent multi-tasking skillsComputer literacy in Microsoft, Excel and OutlookExperience in merchandising and presentation of premium products along with highly developed customer service and selling skillsSales oriented, able to develop and build businessA talent for sales and sellingA passion of chocolate!FriendlyOutgoingProactive