Assistant Manager-Workforce Management-WFM

EXL; Cape Town; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A prominent business consulting firm in Cape Town is seeking a Manager for Workforce Management. The role involves managing staffing models, creating schedules, and optimizing workforce planning to ensure operational efficiency and service levels. Ideal candidates should possess strong project management skills and relevant experience in workforce optimization. This full-time position is suited for mid-senior level professionals.

Qualifications

• Experience in managing staffing models and creating schedules.
• Ability to optimize workforce planning to meet service levels.
• Strong project management skills.

Responsibilities

• Manage staffing models to ensure operational efficiency.
• Create schedules that optimize workforce allocation.
• Ensure service levels are met consistently.

Job description

Manager Workforce Management

Location: EXL Cape Town, Western Cape, South Africa

Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Project Management and Information Technology
• Business Consulting and Services