WFM Assistant Manager: Lead Forecasting & Scheduling

TP; Wes-Kaap; On-site; ZAR 35,000 - 55,000; Full time

Job summary

A leading company in South Africa is seeking a highly motivated WFM Assistant Manager to join its dynamic team. This role involves managing day-to-day Workforce Management operations, leading a team of analysts, and ensuring operational efficiency. The ideal candidate will have 3-5 years of experience in workforce management, with a proven track record in a leadership position. Applicants should possess strong analytical skills and a commitment to continuous improvement and high service standards.

Qualifications

• Minimum of 3-5 years of experience in workforce management or a similar operations role.
• 2-3 years in a leadership capacity as an WFM Lead/Assistant Manager or similar position.

Responsibilities

• Lead, mentor, and support a team of WFM analysts.
• Oversee the creation of accurate staffing forecasts.
• Monitor real-time data, adjusting schedules as necessary.
• Generate and analyze workforce management reports.
• Continuously evaluate processes and systems for improvement.

Skills

Leadership

Data analysis

Communication

Job description

A leading company in South Africa is seeking a highly motivated WFM Assistant Manager to join its dynamic team. This role involves managing day-to-day Workforce Management operations, leading a team of analysts, and ensuring operational efficiency. The ideal candidate will have 3-5 years of experience in workforce management, with a proven track record in a leadership position. Applicants should possess strong analytical skills and a commitment to continuous improvement and high service standards.