ASSISTANT MANAGER RETAIL - EAST LONDON

Level-Up; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in East London, South Africa, is seeking an Assistant Store Manager to support daily store operations and drive sales. You will supervise staff, manage inventory, and ensure customer satisfaction. The ideal candidate has a minimum of 3 years retail experience, with a focus on leadership, communication, and customer service. This role requires the ability to work flexible hours including weekends.

Qualifications

• Minimum 3 years retail experience, with at least 1 year in a supervisory role.
• Previous experience in liquor or FMCG retail is highly advantageous.
• Ability to work retail hours, including weekends and public holidays.

Responsibilities

• Assist in managing all store operations including opening and closing procedures.
• Support in achieving sales targets and profitability goals.
• Supervise and motivate store staff, ensuring proper task allocation.

Skills

Leadership and team management

Excellent customer service

Communication abilities

Time management

Problem-solving

Education

Matric (Grade 12)

Retail or management qualification

Tools

MS Office

POS systems

Job description

URPOSE OF THE ROLE

To support the Store Manager in overseeing daily store operations, ensuring high levels of customer service, driving sales, maintaining stock levels, and managing staff performance. The Assistant Store Manager plays a key role in maintaining the stores standards and ensuring compliance with company policies and liquor regulations.

KEY RESPONSIBILITIES

• Assist in managing all store operations including opening and closing procedures

• Support in achieving sales targets, GP margins, and profitability goals

• Ensure excellent customer service and resolve customer queries professionally

• Supervise and motivate store staff, ensuring proper task allocation and performance monitoring

• Implement and maintain merchandising standards and promotional displays

• Maintain stock accuracy through regular stock counts, loss prevention, and shrinkage control

• Assist in inventory management, ordering, receiving, and supplier liaison

• Enforce compliance with liquor licensing laws and ensure responsible alcohol sales

• Maintain store cleanliness, hygiene, and general presentation

• Manage cash handling procedures and daily banking

• Prepare reports and provide feedback to the Store Manager on store performance

• Ensure adherence to health and safety policies

REQUIREMENTS

• Minimum 3 years retail experience, with at least 1 year in a supervisory or management role

• Previous experience in liquor or FMCG retail is highly advantageous

• Strong leadership and interpersonal skills

• Excellent customer service and communication abilities

• Ability to work retail hours, including weekends and public holidays

• Matric (Grade 12) essential; retail or management qualification advantageous

• Proficient in MS Office and POS systems

• Honest, reliable, and goal-driven

COMPETENCIES

• Leadership and team management

• Time management and organizational skills

• Problem-solving and conflict resolution

• Sales and customer focus

• Attention to detail and accuracy

• Ability to work under pressure