Assistant Manager: Admin Operations

Staff Solutions; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Staff Solutions in South Africa is seeking an experienced administrative professional with leasing industry knowledge to process proposals, activate contracts, and provide reassessment proposals. The role focuses on addressing risk items and ensuring timely end-of-term processes while maintaining strong customer service with dealers and corporate clients.

The ideal candidate should have 3–4 years in leasing, strong Word/Excel skills, and experience in client relationships.

Qualifications

• NQF Level 5 (Minimum 240 credits on level 8 framework) qualification in Administration or similar.
• Minimum – 3-4 years’ experience within the Leasing Industry is key.
• Computer Literate (Word and Excel)
• Experience in administrative functions within the leasing industry is essential
• People management experience
• Experience in client relationships & customer interaction
• FML experience is essential
• Knowledge of Industry Trends

Responsibilities

• Processing of proposals
• Activating contracts
• Providing reassessment proposals
• Ensuring all risk items for the contract are being checked and addressed where necessary
• Ensuring end of term processes are addressed
• Exercise a customer focus in the provision of service and sales support to the dealers / corporate customers in South Africa
• Responsibility for the self-management of performance against published service standards in terms of response times and other commitments
• Dealing with day-to-day telephone queries from Dealer staff as well as other areas of the business
• Providing end of term details and calculating such
• Any other appropriate duties as required by line Manager.

Skills

Relations building

Negotiation

Communication

Strategic planning

Education

NQF Level 5 Administration

Tools

Word

Excel

Job description

KEY PERFORMANCE AREAS:

• Processing of proposals
• Activating contracts
• Providing reassessment proposals
• Ensuring all risk items for the contract are being checked and addressed where necessary
• Ensuring end of term processes are addressed.
• Exercise a customer focus in the provision of service and sales support to the dealers / corporate customers in South Africa
• Responsibility for the self-management of performance against published service standards in terms of response times and other commitments
• Dealing with day-to-day telephone queries from Dealer staff as well as other areas of the business
• Providing end of term details and calculating such
• Any other appropriate duties as required by line Manager.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 5 (Minimum 240 credits on level 8 framework) qualification in Administration or similar
• Minimum – 3-4 years’ experience within the Leasing Industry is key
• Computer Literate (Word and Excel)
• Experience in administrative functions within the leasing industry is essential
• People management experience
• Experience in client relationships & customer interaction
• FML experience is essential
• Knowledge of Industry Trends

COMPETENCIES:

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long-term plans
• Creation of innovation vision
• Establishing framework and systems for organizational review
• Feedback of evaluation and long-term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building