Assistant Hotel Manager

IntelliStaff; Franschhoek; On-site; ZAR 350,000 - 480,000; Full time

Job summary

IntelliStaff in Franschhoek, South Africa, seeks an Assistant Hotel Manager to drive operational excellence and service quality across the property. You will support teams to meet departmental objectives in a fast-paced environment, delivering world-class guest experiences.

The role requires strong people leadership, a solutions-driven mindset, and a passion for hospitality. You will manage front office, housekeeping and F&B procedures, participate in budgeting, and coach staff to maintain high

Qualifications

• Minimum of 5 years in hotel management or similar leadership role.
• Diploma in Hospitality Management or Tourism beneficial.
• Advanced computer skills and familiarity with MS Office.
• Valid driver’s license.

Responsibilities

• Deliver world-class service across the hotel.
• Collaborate to implement policies affecting guest safety and preferences.
• Monitor equipment usage and stock to reduce waste.
• Develop systems to capture guest preferences while protecting privacy.
• Attend regular meetings to stay informed on operations.
• Maintain knowledge of Front Office, Housekeeping, and F&B procedures.
• Provide timely feedback and conduct performance appraisals.
• Manage rosters, attendance, and leave to control costs.
• Oversee Night Auditors and financial accuracy.
• Deliver training on SOPs and drive quality improvements.

Skills

People management

Complaint handling

Leadership

Communication skills

Integrity

Customer service

Education

Diploma in Hospitality Management or Tourism

Tools

MS Office

Protel PMS

Job description

Location: Franschhoek

Role Overview

The Assistant Hotel Manager role focuses on enhancing operational efficiency and service quality across the hotel by providing the support and structure required for teams to excel and achieve departmental objectives. Excellence in this role requires an efficient, solutions-driven individual who thrives in a fast-paced and constantly evolving environment, with a strong passion for exceptional service and a high standard of operational delivery and people management.

Main Responsibilities

• Ensure that world-class service is consistently delivered to all guests across the hotel, as reflected through online reputation metrics and direct guest feedback
• Collaborate with relevant teams to ensure that policies, processes, and standards impacting guest safety, security, and preferences are effectively implemented
• Monitor equipment usage and stock consumption to ensure efficiency and minimize waste
• Develop, implement, and monitor systems that capture and communicate guest preferences while safeguarding privacy
• Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
• Maintain detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide continuous guidance
• Create an environment that fosters positive employee engagement and commitment
• Provide timely feedback and conduct performance appraisals in accordance with required standards
• Enforce discipline, when necessary, in line with the Code of Conduct
• Coordinate with third-party suppliers to ensure excellent service delivery
• Prepare and propose the annual budget, working with finance and purchasing to maintain inventory and par stock levels
• Manage department rosters, attendance, and leave balances to control staffing costs
• Oversee Night Auditors and ensure adherence to required standards and procedures for accurate daily financials
• Conduct regular reconciliation of all floats to prevent discrepancies
• Deliver ongoing training on all SOPs and ensure team compliance with relevant procedures
• Identify and communicate opportunities for quality improvement and drive implementation

Skills and Attributes

• Ability to operate effectively in a fast-paced and challenging environment
• Expertise in handling complaints
• Strong team leadership and management capabilities
• Superior communication and interpersonal skillsFinancial acumen
• High personal and professional integrity

Experience and Skills

• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry
• Diploma in Hospitality Management or Tourism beneficial
• Advanced computer skills, including MS Office, email, and internet
• Experience with Protel PMS advantageous
• Valid driver’s licence