Assistant Guesthouse Manager

HotelJobs; George; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Oude Berg Guesthouse in George, Western Cape, is seeking an Assistant Guesthouse Manager to support day-to-day operations. This hands-on role focuses on guest satisfaction, supervising housekeeping and staff, and maintaining high standards in rooms and public areas.

You will report to owners and coordinate bookings, inspections, and administrative tasks with a practical, hands-on approach. The ideal candidate has hospitality experience, a eye for detail, and willingness to take the next step in

Qualifications

• Formal hospitality management qualification required.
• Experience in hotel/guesthouse operations and supervising staff.
• Experience dealing directly with guests and strong administrative skills.
• Driver's licence required.

Responsibilities

• Assist with daily running of the guesthouse and supervise staff.
• Conduct daily guest-room and property inspections and ensure rooms are ready for check-in.
• Manage bookings and occupancy reports; liaise with suppliers and contractors.
• Assist with staff recruitment, onboarding and training; monitor performance.

Skills

Guest relations

Staff supervision

Administrative skills

Education

Hospitality/Hotel/Tourism Management qualification

Tools

NightsBridge

Job description

ASSISTANT GUESTHOUSE MANAGER Oude Berg Guesthouse | George, Western Cape Full-time | Non-live-in position We are looking for a qualified and experienced Assistant Guesthouse Manager to join our team and assist with the day-to-day running of an established guesthouse. This is a hands-on operational position and would suit someone who has hospitality experience, enjoys working with both guests and staff, has a good eye for detail and is ready to take the next step in their hospitality career. The Assistant Manager will work closely with and report to the owners/directors and will be responsible for helping ensure that the guesthouse runs smoothly and maintains a consistently high standard. This position is best suited to someone currently working at assistant-manager or supervisory level ; rather than an established hotel General Manager looking for a senior executive-management position.

MAIN RESPONSIBILITIES

• Assisting with the daily running of the guesthouse
• Supervising housekeeping and operational staff
• Allocating daily staff duties and monitoring work standards
• Conducting daily guest-room and property inspections
• Ensuring rooms are clean, correctly presented and ready for check-in
• Assisting guests with check-ins, requests and complaints
• Ensuring guests receive friendly and professional service
• Maintaining bookings and information on NightsBridge
• Completing daily occupancy and operational reports
• Monitoring staff attendance, leave and related records
• Reporting maintenance problems and following up until they are resolved
• Managing groceries, amenities, linen and cleaning stock
• Assisting with stock counts and maintaining accurate stock records
• Grocery and operational shopping as required
• Checking deliveries and keeping purchase documentation
• Managing petty cash, receipts and basic operational administration
• Assisting with supplier and debtor follow-ups
• Liaising with suppliers and contractors
• Assisting with staff recruitment, onboarding and training
• Monitoring staff performance and reporting concerns to management
• Monitoring guest feedback and online reviews
• Ensuring health, safety and guesthouse procedures are followed
• Reporting operational issues to the owners/directors

MINIMUM REQUIREMENTS

• A formal qualification in Hospitality Management, Hotel Management, Tourism Management or a related hospitality field
• Relevant practical experience within a hotel, guesthouse, lodge or similar accommodation establishment
• Previous experience supervising or managing staff
• Experience dealing directly with guests
• Good administrative and organisational skills
• Good computer literacy
• Experience working with a property-management or accommodation booking system
• A valid driver's licence
• Experience with NightsBridge will be an advantage.

WHO WILL SUIT THIS POSITION?

• Friendly; professional and comfortable dealing with guests
• Organised and reliable
• Detail-oriented; particularly regarding cleanliness and room presentation
• Confident supervising staff
• Able to communicate instructions clearly and respectfully
• Practical and able to solve everyday operational problems
• Trustworthy and responsible with money and company property
• Cost-conscious and able to manage stock responsibly
• Comfortable with administration and record keeping
• Willing to be hands-on when required
• Able to work independently while also taking direction from management
• Well-presented and professional
• Proactive and willing to learn
• Interested in developing further within the hospitality industry

WORKING HOURS

This is a non-live-in position. Because this is a hospitality role, working hours are structured around the operational needs of the guesthouse rather than conventional office hours. The Assistant Manager will need to be available during important periods including breakfast, room inspections and guest check-ins. The position includes regular weekends off, subject to proper operational handover and planning.

REMUNERATION

Remuneration will be based on the successful candidate's relevant qualifications, hospitality experience and level of responsibility and will be discussed during the recruitment process.