Assistant Adjudicator — Case Management & Drafting

Office Of The Pension Funds Adjudicator; Pretoria; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Office Of The Pension Funds Adjudicator in Pretoria seeks candidates who are results-driven, passionate about service delivery, and able to work under pressure. The role focuses on managing investigations, seeking required information, and drafting determinations with adherence to procedural fairness, records management, and timely reporting.

Candidates should demonstrate analytical thinking, strong written/verbal communication, and initiative, while collaborating with the Team Leader and other

Qualifications

• High ethical standards and integrity are essential.
• Excellent drafting, verbal and written communication skills.
• Able to manage a caseload and work under pressure.
• Strong analytical, problem solving and critical thinking abilities.

Responsibilities

• Receive investigation file and identify areas needing further investigation to dispose of a complaint.
• Request further information from parties to a complaint when required.
• Identify the need for and request expert reports in appropriate matters.
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to.
• Maintain a proper record of all complaints allocated, including all correspondence, proofs of service, calls and emails.
• Ensure all information is captured and processed on the OPFA case management system.
• Prepare and submit quality draft determinations to the Team Leader within set timelines.
• Attend to corrections on reviewed drafts.
• Correctly identify out-of-jurisdiction matters.
• Draft settlement and out-of-jurisdiction letters for approval by the Team Leader.
• Assist with projects/ad hoc tasks as and when required.
• Submit weekly and monthly statistics to the Team Leader.
• Prepare records for the Financial Services Tribunal or High Court.

Skills

Ethics and integrity

Drafting skills

Verbal and written communication

Analytical thinking

Time management

Teamwork

Record keeping

Initiative

Ability to work under pressure

Tools

MS Word

MS Excel

MS Outlook

OPFA case management system

Job description

Office Of The Pension Funds Adjudicator in Pretoria seeks candidates who are results-driven, passionate about service delivery, and able to work under pressure. The role focuses on managing investigations, seeking required information, and drafting determinations with adherence to procedural fairness, records management, and timely reporting.

Candidates should demonstrate analytical thinking, strong written/verbal communication, and initiative, while collaborating with the Team Leader and other