Administrative Assistant - Reconstructions

Salt Employee Benefits; Gauteng; Presencial; ZAR 120.000 - 170.000; Jornada completa

Descripción de la vacante

Salt EB in Midrand seeks a meticulous Administrative Assistant - Reconstructions to join our team. The role centers on preparing and processing accurate reconstructions for OPFA complaints and determinations, ensuring member contribution records and fund information are correctly assessed to support timely resolutions.

You will analyse OPFA-referred complaints, verify member records, and liaise with internal teams to gather information, resolve discrepancies, and adhere to turnaround times.

Formación

• Matric is a basic requirement.
• 2 to 3 years’ experience in a similar position.
• FICA awareness, and POPIA and TCF training.
• Pension law added advantage.

Responsabilidades

• Assist with data capturing and determinations and provide general administrative support.
• Prepare accurate reconstructions in accordance with determinations issued by the OPFA to support their implementation.
• Analyse complaints referred by the OPFA and prepare detailed reconstructions to assist with investigations and resolutions.
• Review and verify member records, contribution schedules, payment information and supporting documentation to ensure accurate reconstruction calculations.
• Maintain accurate and up-to-date records of completed reconstructions, supporting calculations, documentation and outstanding matters.
• Liaise with relevant internal departments to obtain information, resolve discrepancies and ensure reconstructions are completed accurately and within agreed turnaround times.

Conocimientos

Written communication

Stakeholder management

Industry knowledge

Attention to detail

Pressure handling

Interpersonal skills

Cross-team collaboration

Time management

Data analysis

Educación

Matric

Descripción del empleo

Overview

Salt EB is seeking a meticulous Administrative Assistant - Reconstructions to join our Midrand Offices. The top candidate isto prepare and process accurate reconstructions relating to OPFA complaints and determinations, ensuring that member contribution records and fund information are correctly assessed. To support the timely resolution of complaints by providing reliable reconstruction calculations in accordance with fund rules, legislation and internal procedures.

Areas of Responsibilities

• Assist with data capturing and determinations and provide general administrative support.


• Prepare accurate reconstructions in accordance with determinations issued by the Office of the Pension Funds Adjudicator (OPFA) to support their implementation.


• Analyse complaints referred by the OPFA and prepare detailed reconstructions to assist with investigations and resolutions.


• Review and verify member records, contribution schedules, payment information and supporting documentation to ensure accurate reconstruction calculations.


• Maintain accurate and up-to-date records of completed reconstructions, supporting calculations, documentation and outstanding matters.


• Liaise with relevant internal departments to obtain information, resolve discrepancies and ensure reconstructions are completed accurately and within agreed turnaround times.

Required Qualifications and Experience

• Matric


• 2 to 3 years’ experience in a similar position


• Pension law added advantage


• FICA awareness, and POPIA and TCF training

Skills and Competencies

• Written and verbal communication


• Stakeholder management (CRM)


• Industry knowledge and experience


• Accuracy and attention to detail


• Ability to work under pressure and meet deadlines


• Interpersonal skills


• Cross-team collaboration


• Time management


• Data analysis