Job: Case Management Graduate

Company : FAIS Ombud; Pretoria; On-site; ZAR 55,800 - 89,280; Full time

Job summary

FAIS Ombud in Pretoria is offering a structured 12-month Graduate Recruitment Programme aimed at developing competent trainee entrants in the financial services sector. This program will provide hands-on experience under dedicated mentors within the Case Management/Adjudication Department.

Successful candidates will engage in competencies such as dispute resolution, stakeholder engagement, and adjudication processes. Applicants should possess an LLB degree, strong academic background, and a passion for public service.

Qualifications

• South African citizen with a valid South African ID document.
• Able to work under pressure and willing to work extra hours.

Responsibilities

• Facilitate fair negotiations and settlements in dispute resolution.
• Engage respectfully with stakeholders involved in cases.
• Adjudicate cases efficiently and manage workload effectively.

Skills

Strong academic background

Passion for public service

Ability to work in a stressful environment

Energetic and self-driven

Education

LLB degree

PLT (Practical Legal Training) will be an advantage

Job description

The FAIS Ombud Graduate Recruitment Programme is a structured 12-month graduate programme designed to develop competent trainee entrants into the labour market. Successful candidates will work under dedicated mentors within the Case Management/Adjudication Department and receive competency-based training in dispute resolution, stakeholder engagement, case evaluation, and adjudication processes within the financial services sector.

Responsibilities

• Facilitate fair negotiations and settlements in dispute resolution
• Engage respectfully with stakeholders involved in cases
• Analyse evidence and arguments objectively during case evaluation
• Adjudicate cases efficiently and manage workload effectively
• Maintain confidentiality and security of case information
• Ensure fairness, impartiality, and ethical decision-making
• Communicate rulings and legal concepts clearly
• Participate in mentorship and competency‑based training programmes

Qualifications

• South African citizen with a valid South African ID documentLLB degree
• PLT (Practical Legal Training) will be an advantage
• Strong academic background
• Passion for public service and interest in the financial sector
• Able to work in a stressful environment and willing to work extra hours
• Energetic, self-driven, and deadline-driven

Hiring organization

Employment Type: Internship