Apprentice Customer Service Rep - Soweto Training & Mentorship

Placements24; Soweto; On-site; ZAR 50,000 - 73,000; Full time

Benefits offered by this job

Structured apprenticeship program

Mentorship from experienced staff

Career progression opportunities

Job summary

Placements24 in Soweto, Gauteng, is seeking enthusiastic individuals to join their team as Apprentice Customer Service Representatives. The role focuses on learning to assist customers, handle inquiries, resolve issues, and ensure a positive experience across channels in a dynamic retail setting.

You will receive on-the-job training on product knowledge, customer service protocols, and POS systems, with mentorship and clear pathways for career growth within the retail sector.

Qualifications

• Passion for customer service and friendly approach.
• Excellent verbal and written English communication.
• Strong listening and problem-solving skills.
• Calm and professional under pressure.
• Good interpersonal skills and teamwork.
• Basic computer literacy and willingness to learn new systems.
• Reliable, punctual and with a strong work ethic.
• Must reside in or relocate to Soweto, Gauteng.
• Completed matriculation or equivalent qualification.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Assist customers with product information, purchases, and returns.
• Resolve customer complaints and issues, escalating as needed.
• Process customer transactions accurately using the POS system.
• Maintain knowledge of products and services.
• Build rapport and foster customer loyalty.
• Adhere to customer service standards and policies.
• Keep accurate records of interactions and transactions.
• Contribute to a positive team environment and support colleagues.
• Participate in training sessions to enhance knowledge and skills.

Skills

Customer service

Verbal and written communication

Problem solving

Teamwork

Education

Matric / Grade 12

Job description

Placements24 in Soweto, Gauteng, is seeking enthusiastic individuals to join their team as Apprentice Customer Service Representatives. The role focuses on learning to assist customers, handle inquiries, resolve issues, and ensure a positive experience across channels in a dynamic retail setting.

You will receive on-the-job training on product knowledge, customer service protocols, and POS systems, with mentorship and clear pathways for career growth within the retail sector.