Third Party Application Support Specialist

Telesure Investment Holdings (Pty) Ltd.; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Telesure Investment Holdings (Pty) Ltd. is hiring a Third Party Application Support Specialist to efficiently resolve operations system errors and enhancement requests. The role involves managing internal and external client relationships, quality testing, and providing user support.

Applicants should possess Grade 12 or a SAQA equivalent, with A+, N+, and ITIL Foundation Certifications as advantageous. With 1-2 years of experience in service desk or end-user support, this position offers an opportunity to be part of a dedicated team providing peace of mind.

Qualifications

• 1 - 2 years experience in a service desk or end-user support role.
• Proficient in managing internal and external client relationships.
• Ability to conduct quality testing and administrative support.

Responsibilities

• Investigate and resolve operations system errors and enhancement requests.
• Carry out complex tests and interpret test data for compliance.
• Provide quality service and support to clients, resolving their queries.

Skills

Client & Customer Management

Quality Testing

Data Management

User Support

Education

Grade 12/SAQA Accredited Equivalent

A+ Certification

N+ Certification

ITIL Foundation Certification

Job description

## Third Party Application Support SpecialistApplylocations: Gauteng, Johannesburgtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 10, 2026 (4 days left to apply)job requisition id: JR104995## **Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.****Job Purpose**Ensure all operations system errors and enhancement requests are resolved efficiently the first time and every time. Acknowledge the business’s request, investigate and understand the request to sort, prioritise and describe the problem and solution and resolve the need (or manage the resolution performed by other support areas) by using standard methods and execution cycles which will govern the quality and delivery of the solution in a manner that eliminates rework and business disruption.**Responsibilities**Client & Customer Management (Internal and External) Responsibilities could include supporting internal customers and manage internal and external client relationships. Quality Testing Carry out a specified range of complex tests; interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance. Customer Service Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Data Management Help others get the most out of data management systems by providing support and advice. Work Planning Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Administration Produce, update and provide best practice support on complex MS documents, databases and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes. User Support Provide advice, training, and assistance to users to resolve hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively. Operational Compliance Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.**Education**Grade 12/ SAQA Accredited Equivalent (Essential); A+ Certification (Advantageous); N+ Certification (Advantageous); ITIL Foundation Certification (Advantageous)**Experience**1 - 2 years experience in a service desk or end-user support role (Essential).## **Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.**